Backburner 2014 - 3dsmax.exe process no response

[bobweb]

Hello,

I am struggling with this backburner error:

Adapter returned unexpected code -2 for "C:\Program Files\Autodesk\3ds Max 2014\maxadapter.adp.exe" "-o" "LaunchApp" "-l" "Debugex" "-j" "C:\Users\b\AppData\Local\backburner\ServerJob\Untitled.xml.details" "-a" "C:\Users\b\AppData\Local\backburner\ServerJob\Untitled.zip"
Application load error: 3dsmax adapter error : 3dsmax.exe process no response.

An "Unknown error" is added during retries.

It happened from one fine rendering frame to the other and did not go away since, nothing was changed on the node, other nodes still render without problems. I cannot understand at all how it could just stopped working without any interference.

I have tried the following without success and begin running out of ideas:

- Disabling Firewall & Antivirus

- Running as Administrator

- Install current Backburner update

- Uninstall & Reinstall Max with SP 5

- Disable IPv6

- Render a simple scene with scanline and a teapot

- Update network driver

- Changed port at the switch

- Running the manager from the node itself

- Several reboots of the node and the manager PC

Any more ideas?

Thanks!

[bobweb]

Hello,

I am struggling with this backburner error:

Adapter returned unexpected code -2 for "C:\Program Files\Autodesk\3ds Max 2014\maxadapter.adp.exe" "-o" "LaunchApp" "-l" "Debugex" "-j" "C:\Users\b\AppData\Local\backburner\ServerJob\Untitled.xml.details" "-a" "C:\Users\b\AppData\Local\backburner\ServerJob\Untitled.zip"
Application load error: 3dsmax adapter error : 3dsmax.exe process no response.

An "Unknown error" is added during retries.

It happened from one fine rendering frame to the other and did not go away since, nothing was changed on the node, other nodes still render without problems. I cannot understand at all how it could just stopped working without any interference.

I have tried the following without success and begin running out of ideas:

- Disabling Firewall & Antivirus

- Running as Administrator

- Install current Backburner update

- Uninstall & Reinstall Max with SP 5

- Disable IPv6

- Render a simple scene with scanline and a teapot

- Update network driver

- Changed port at the switch

- Running the manager from the node itself

- Several reboots of the node and the manager PC

Any more ideas?

Thanks!

[bobweb]

In the meantime I tried the Windows System Restore feature to restore a point ten days ago, when everything worked. But this also did not help. By the way, the node is running on Windows 8 (not Windows Server, as I have read in a different thread is having a special problem on its own).

Now I'm stuck... The only thing I can think of now is completely format the drive and install everything from scratch - what a waste of time with uncertain outcome. So any other ideas perhaps? Please? 🙂

[bobweb]

In the meantime I tried the Windows System Restore feature to restore a point ten days ago, when everything worked. But this also did not help. By the way, the node is running on Windows 8 (not Windows Server, as I have read in a different thread is having a special problem on its own).

Now I'm stuck... The only thing I can think of now is completely format the drive and install everything from scratch - what a waste of time with uncertain outcome. So any other ideas perhaps? Please? 🙂

[BenBisares · Accepted solution]

I would try one more thing, resetting 3ds Max on the user account that is running Backburner. You can see how on this link:

http://knowledge.autodesk.com/support/3ds-max-design/troubleshooting/caas/sfdcarticles/sfdcarticles/...

Also are you running any 3rd party plugins like V-Ray?

[BenBisares · Accepted solution]

I would try one more thing, resetting 3ds Max on the user account that is running Backburner. You can see how on this link:

http://knowledge.autodesk.com/support/3ds-max-design/troubleshooting/caas/sfdcarticles/sfdcarticles/...

Also are you running any 3rd party plugins like V-Ray?

[bobweb]

Woohoo, thanks a lot, this one seems to do the trick! Yes, I use Vray, but the error also appeared in a simple scanline scene.

Due to my search for solutions to this problem I think Backburner would highly benefit from having more distinguished and detailed error messages. I have come across several very different causes for this error.

Thanks!

[bobweb]

Woohoo, thanks a lot, this one seems to do the trick! Yes, I use Vray, but the error also appeared in a simple scanline scene.

Due to my search for solutions to this problem I think Backburner would highly benefit from having more distinguished and detailed error messages. I have come across several very different causes for this error.

Thanks!

[BenBisares]

My pleasure. Glad to hear that things are up and running again.

I agree a more detailed error report would do wonders in troubleshooting Backburner issues. I know that the dev team is aware of it as it was brought up in the past but let me have a discussion with them to see what's going on. Perhaps there was some issue about passing the renderer's error messages to Backburner.

[BenBisares]

My pleasure. Glad to hear that things are up and running again.

I agree a more detailed error report would do wonders in troubleshooting Backburner issues. I know that the dev team is aware of it as it was brought up in the past but let me have a discussion with them to see what's going on. Perhaps there was some issue about passing the renderer's error messages to Backburner.

[Anonymous]

Worked for me as well!

[Anonymous]

Worked for me as well!

[Anonymous]

I have a similar problemthese days, I never had anything similar to this, however a few weeks ago I updated all the render nodes and workstations to 3ds Max Design 2014 SP5 from SP2 I think.  First I thought the problem was with the manager workstation, so I ran it locally on my PC but the maxadapter cannot execute error happened no matter what.  The interesting thing with this is, when I log on to the render nodes I can see the rendering start and at random times they would error out with "PingTask" errors, after a couple tries 3 or 4 nodes would start rendering the frames but all others would fail.  So it's very random and the solution that was presented here did not help with the situation.  Any ideas on what I can try?  We have a big deadline coming up and I am at a point where I cannot deal with unpredictability of the render farm, which was running just fine before the SP5 update.

Running:

3ds Max Design 2014 SP5

Vray 3.0

The 3d file has a lot of vray proxies, which doesn't really matter as it seems all nodes load it up pretty fast and star rendering, until they randomly drop the job with the maxadapter.adp.exe pingtask error. 

Thank you.

[Anonymous]

I have a similar problemthese days, I never had anything similar to this, however a few weeks ago I updated all the render nodes and workstations to 3ds Max Design 2014 SP5 from SP2 I think.  First I thought the problem was with the manager workstation, so I ran it locally on my PC but the maxadapter cannot execute error happened no matter what.  The interesting thing with this is, when I log on to the render nodes I can see the rendering start and at random times they would error out with "PingTask" errors, after a couple tries 3 or 4 nodes would start rendering the frames but all others would fail.  So it's very random and the solution that was presented here did not help with the situation.  Any ideas on what I can try?  We have a big deadline coming up and I am at a point where I cannot deal with unpredictability of the render farm, which was running just fine before the SP5 update.

Running:

3ds Max Design 2014 SP5

Vray 3.0

The 3d file has a lot of vray proxies, which doesn't really matter as it seems all nodes load it up pretty fast and star rendering, until they randomly drop the job with the maxadapter.adp.exe pingtask error. 

Thank you.

[RobH2]

Renaming the 'ENU' folders did in fact enable me to get Backburner going on the problematic machine. However, it's not a good solution if the problematic machine is your primary machine and you've done a lot of customizations. 

I'd like to know the handful of files that need to be refreshed so i don't lose my custom Max modifications. 

[RobH2]

Renaming the 'ENU' folders did in fact enable me to get Backburner going on the problematic machine. However, it's not a good solution if the problematic machine is your primary machine and you've done a lot of customizations. 

I'd like to know the handful of files that need to be refreshed so i don't lose my custom Max modifications.