3ds Max Rendering Exception

[Anonymous]

I have been having trouble rendering a scene .... the photon emission is taking forever.  So I decided to try and render through the cloud and a Rendering Exception Notification keep coming up... See attached. 

I tried to delete this material from my material board completely and took the file out of my project folder.  When I did this the same error came up about a different material. 

Anyone that can help out there??

[Alfred.DeFlaminis]

Hello @Anonymous and welcome to the community,

This is an interesting error message.  I haven't seen many Cloud rendering problems so I do have some questions to help me suss this out.  

How did you manage to get a question mark as part of a folder name in Windows?  (I see E:\Senior Studio?\DRAWINGS\Perspectives\Textures\lightwood.jpg.)  Would it be possible to copy and paste the entire error message into a post for me, please?   Is that path correct?  I would image that even the path name if it did indeed contain that character might set off some problems when it comes to archiving the files to upload.  

The other possibility is that you might have two textures with different locations that use the same name.  I'm not familiar with the archiving method used by the cloud renderer, but this is an issue that has come up with other cloud based rendering solutions I've seen in my travels.  Do you have any textures with the exact same name from different folders? 

If you use the resource collector to put all the textures in one place outside of this folder with the ?, does it then render?  Thanks for trying that!

Best Regards,

[Alfred.DeFlaminis]

Hello @Anonymous,

I just wanted to follow up here, any progress on this issue?

Best Regards,

[Anonymous]

Thank you so much for your reply ... no progress yet.  I did have to move my file from a usb (it was running out of space) to my desktop.  The file path in this error is from the original location and I did have some files that have copies (they are in two different folders).  Should I start by deleting any duplicates?

[Anonymous]

here is a photo of the error.  I moved the original file that was mentioned in the first error, tried to render again and this error popped up ... so I do think it is a duplicate file issue.  I will move the file and try again!  Thanks so much

[Alfred.DeFlaminis]

Hello @Anonymous,

There are a few questions in my previous post, if you get a chance please answer them as best you can and thank you for doing so.  Would it be helpful if I created a private folder for you to upload the files to so I can investigate more closely?  

Best Regards,