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Max crashing when retop

4 REPLIES 4
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Message 1 of 5
Anonymous
555 Views, 4 Replies

Max crashing when retop

I had a single high poly mesh that I need to retop. The original file is an .stl. I import the object, convert to Edit Poly. I open the Freeform tools and choose draw on surface and select the object. I draw one polygon and as soon as I try to select another tool Max crashes. I tried this in 2016 and 2018. On a short deadline, no screenshots due to NDA. Thanks.
4 REPLIES 4
Message 2 of 5
tony.su
in reply to: Anonymous

Could you give us error message or CER No.?

If you share your file, I will test it.



Tony Su
Product Support
Message 3 of 5
Anonymous
in reply to: tony.su

There is no error message. I just get the spinning wheel and eventually it turns white and says Not Responding and I have to start Task Manager and force close the whole program. 

Message 4 of 5
tony.su
in reply to: Anonymous

I don't know the reason. I need reproduce your issue, so I need your file.



Tony Su
Product Support
Message 5 of 5
Anonymous
in reply to: tony.su

I can't send the file due to NDA issues. Anyways, Max just couldn't handle the high poly mesh so I brought it into MeshMixer to decimate it and now it seems to be working. It's too bad Max has so many issues with higher poly files. 

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