HELP, Error when opening a file in 3D MAX

[Anonymous]

Hi, when I open my file I get it as a white window that can not be moved or closed or anything, it's like an error.
I have windows 10 and the student version of 3D Max, please could someone help me solve it.

[Irshad_Shah_3dArtist]

Hi Mate..

Check this link.

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/3ds-Ma...

Hope this will help.

Thank you

Irshad Shah