Z Depth in 3ds Max

[Anonymous]

Hello guys, i want to ask

when i want to add Z Depth render element to my project, my 3dsmax gone error and forced closed. It says "An Error has occured and the application will now close. Do you want to attempt to save a copy of the current scene?"

When i try add z depth at new blank scene/project, the 3dsmax also crash.

I'm actually working on animation project using Ludo rig

i have tried every solution by uninstalling my 3dsmax and update it again with the service pack, but still same result.

When i bring my max file to my campus and try adding zdepth, nothing wrong. Zdepth can add be added at my campus computer

But when i try render it at my home, it gone crash, because Z depth.

I have send the report error to Autodesk, but i need fast respon

Anyone can help? :""((

My System:

-Autodesk 3ds Max 2015 Student Version SP3

-Windows 10 Pro 64-bit

-Intel Core i7 4790

-16 GB of RAM
-NVIDIA GeForce GTX 970

[darawork]

This type of error was popping up for people using iRay, I've not seen it happen with Scanline before.

http://forums.autodesk.com/t5/3ds-max-3ds-max-design-general/iray-render-region-with-z-depth-element...

[Anonymous]

hmm i see, 

yeah i'm using just scanline. But even after uninstalling the 3dmax, it stil happen :((

Any suggestion others?

[darawork]

You could try resetting user profile, if you have rights to do that in the college. Search 'factory reset 3dsmax'.
Probably best get phone support if really urgent, I'm only a promoted regular software user.

These crashes can be complicated, especially when using multiple software in a strange environment, with multiple user policys.

It all depends on how good your college IT system works, and if the department is willing to deal with AutoDesk on the phone for tricky problems. Some networks can be real nightmares. Workstations full of software, multiple user accounts.

This may not be your case, but it explains why the software works fine at home. When someone trained knows how to use it properly, without an IT department.

[darawork]

Sorry, reread your post. I got it backwards.

How clean 'dedicated' 3dsmax setup is your system. What are your home pc specs compared to at college?

[Anonymous]

Hmm in my campus its HP z400 Workstation. Can't find much detail about the procie ram and vga because admins privilage. 
Anyways, when i try to add zdepth in my brother laptop, it work just fine. No problem.

Both me and my brother using student license, but mine is 3ds 2015, my brother 3ds 2016..
For mine, i install both in my computer and my laptop, but both can't add zdepth. I dont know if the problem is from my computer/laptop specs or from the installer. I dont want to use the 3ds 2016 though because some says theres bug in using the Ludo rig

My Computer Spec

-Autodesk 3ds Max 2015 Student Version SP3

-Windows 10 Pro 64-bit

-Intel Core i7 4790

-16 GB of RAM
-NVIDIA GeForce GTX 970

My Laptop

-Autodesk 3ds Max 2015 Student Version SP3

-Windows 10 Pro 64-bit

-Intel Core i5 3317u

-4 GB of RAM
-NVIDIA GeForce GT740m