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White Screen

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Message 1 of 8
papaf1
4785 Views, 7 Replies

White Screen

 

We’ve just relocated to a new building at work and in the new place I’ve started getting a white screen problem for the simple things. I can work just fine for a while and all of the sudden I might move something or click on something and everything stops. It seems to be trying to refresh but it never comes back. I’m wondering if it could be a network problem because I never had this problem before we moved. The only thing is I’m not saving at the time nor is it doing an autosave. Anyone have any thought as to why this is happening? I’ve had to restart the file 6 times and redo what I’ve lost each time. I’m getting really frustrated.

D.R.
3ds Max 2014/2017
Autodesk Inventor & AutoCAD
HP xw8600 Workstation
Windows 7 64Bit
Dual Intel Xeon 2.83 E5440 GHz
8.00 GB of Ram
7 REPLIES 7
Message 2 of 8
jonathan.matthews
in reply to: papaf1

Hello D.R.-

 

I am sorry to hear about problems you are having with your installation.  Maybe try resetting 3ds Max as a test, but to me it kinda sounds like a network issue.  Please let me know if resetting works.

 

Thank you.

 

Jonathan Matthews

Autodesk Technical Support.

Message 3 of 8
papaf1
in reply to: jonathan.matthews

Hey Jonathan, the problem did stop for me, now the other 3ds max user is having the same issue. I don't know if this will continue Monday when we get back to work, but my problem stopped the next day. It might be a network issue but I'm not convinced. I would think if one 3ds max user was having this issue then the other would be experiencing the same problem.



Sent from my ASUS Pad
D.R.
3ds Max 2014/2017
Autodesk Inventor & AutoCAD
HP xw8600 Workstation
Windows 7 64Bit
Dual Intel Xeon 2.83 E5440 GHz
8.00 GB of Ram
Message 4 of 8
Hwagner
in reply to: papaf1

I have a similar issue all the time. max not responding. something is causing it to stall, just can not figure it out. it really sucks if you forget to save and have been running at full speed, then have to do it all over again.

Message 5 of 8
jonathan.matthews
in reply to: papaf1

Hello D.R.

 

Are you still experiencing the white screen?

 

If so are you receiving an errors at all?  Without errors the best we can do is suggest things like resetting 3ds Max, checking your network and possibly removing 3ds Max and reinstalling.  

 

Please let me know your status.  Maybe you could record what happens when you get white screen with Screencast.

 

Looking forward to hearing back from you soon.

 

Best Regards,

 

Jonathan Matthews

 

Message 6 of 8
Anonymous
in reply to: papaf1

Hi, I have a Windows 7 laptop running VMware workstation and its running elcapitan. After installing Autodesk flame I get an error message saying "installation failed" can anybody help he find a solution to this problem. A help would be much appreciated
Message 7 of 8
papaf1
in reply to: papaf1

I'm back to the White Screen or freezing problem. Question: isn't 3ds max 2017 supposed to be better with memory usage? Can't you isolate objects or turn off parts with layers and max will only calculate the visible objects in the scene? I've turned off layers and Isolated a few parts and Max still seems to be calculating all of the hidden parts as well. I only get about 2 or 3 moves and it freezes for about 2 minutes before I can move my next 2 or 3 moves.

D.R.
3ds Max 2014/2017
Autodesk Inventor & AutoCAD
HP xw8600 Workstation
Windows 7 64Bit
Dual Intel Xeon 2.83 E5440 GHz
8.00 GB of Ram
Message 8 of 8
drford-323
in reply to: papaf1

I've upgraded to 3ds Max 2024 and I haven't had any of the problems, yet. We'll see if it continues.

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