Trouble installing 3ds MAX 2022

[G]

Hi All, having trouble installing 3dsMAX 2022 after uninstalling 3ds MAX 2020.

I keep getting this below message 

I have tried most solution on the forums - there is no hint to where the problem is?

Thank you in advance Garry

[Libei.Wang]

Hello @G ,  Gerry,

Thank you for reaching out to us.

Were you installing 3ds Max 2022 from Autodesk Desktop App, Account portal or trial download?  Have you tried deleting the previous downloads and redownload them?

Do you mind sharing the install logs in the %localappdata%\autodesk\ODIS folder?  Can you zip the whole folder and share it?

Best regards,

Libei

[G]

Hello Libei,  thank you for assisting.

I was installing from the 3ds Max 2022 from Autodesk Desktop App (the file name is Autodesk_3ds_Max_2022_EFGJKPS_Win_64bit_ML_setup_webinstall.exe and the size is 8,505KB).  I have downloaded this files twice.  Will do again

I also tried to download the main application (the file is called Autodesk_3ds_Max_2022_EFGJKPS_Win_64bit_001_004.sfx.exe and the size is 2,065,823KB - this file fails to install also - twice.  Have you tried deleting the previous downloads and redownload them? Yes OK, Ill try to download again. 

Do you mind sharing the install logs in the %localappdata%\autodesk\ODIS folder?  Can you zip the whole folder and share it?  I'm not sure the install process gets that far.  Can you let me know the full path to the above folder.  Attached is what I think is the zipped file

Thankyou

Garry

[Libei.Wang · Accepted solution]

Hello Garry,

The file size from Autodesk Desktop App is right.  Any luck with that one?

The download from the Account portal has 4 parts of 3x2GB and 1 about 434MB.  Make sure you disabled the popup blockers on your browser before downloading it. 

Libei

[G]

hello Libei, thank you helping

The file size from Autodesk Desktop App is right.  Any luck with that one?
I downloaded again - with the same result as the screen shot - it fails

I did not know the download from the Account portal was 5 parts (3x2GB and 1 about 434MB).  Make sure you disabled the popup blockers on your browser before downloading it.  Firewall off and popup blockers disabled.  This will take some time to download. regards Garry

[G]

hello Libei,

I also installed:

AdskLicensing-installer.exe size 86,740KB and 

autodesk-licensing-certificate-installer.msi size 588KB

as I thought this was a licensing issue.

regards

Garry

[G]

hello Libei, is there a way to get direct links to the other installable files.

The download seems to stop after the first file

Autodesk_3ds_Max_2022_EFGJKPS_Win_64bit_001_004.sfx (1).exe

[Libei.Wang]

Hello Garry,

You can try Download Now option:

It'll download the Download Manager.  It's only 1 file.  Then the download manager will download the complete installer.  🤞

Libei

[G]

Where would I find the Download Now link?
Thank you.

[Libei.Wang]

Here is a video showing the Download Now.   https://knowledge.autodesk.com/community/screencast/e67bc27f-c999-456f-94c3-3f622b343d66

Let me know if this is helpful.

Libei

[G]

Hi Guys, the turn off the the popup blocker worked and all downloads were visible and then 3ds max 2022 installed perfectly.
Thank you for your assistance - all good

[silveira_olavo]

I installed 3ds max twice and I have this problem when launching the software. Has anyone had the same problem and knows how to solve it?

[G]

Hi Silveria,

Did you install from the four 2GB installers or the desktop installer

If you don't see the four installers - I had that same problem and turning off firewall and popup blocked fixed that

Once that happened 3DS Max installed no problems

G

[silveira_olavo]

Thanks for your answer. I used the new installation model. I will try
to install it in another way

[image: image.png]

[silveira_olavo]

Hi G!

I tried to install through the four files the problem wih the sotftware launch no longer appears. However, when I click the right mouse button to launch the context menu, it still indicates an error.

[spacefrog_]

Might be that an autocreated config file has the wrong path stored in it ...

• search for the file MaxDotNet.config in your 3ds Max folder and delete it
  ( it will be recerated at 3ds Max start with correct content )
• usually it sits in a subfolder like en-US\plugcfg ( when using english 3ds Max )
• restart 3ds Max

PS:

i'm not quite sure, but depending on your installation, the file might be somewhere in your user folder

so be sure to search in your Users folder too for that file ( just in case )

[silveira_olavo]

If I use CTRL + Right Click, it works correctly.

But i still want to solve this proble.

[silveira_olavo]

Thanks for the suggestion, but there is no such file on my computer 🙁

[silveira_olavo]

Hi spacefrog!

Finally I found the MaxDotNet.config file in three different folders in my 3ds max installation. I deleted the three occurrences and everything works perfectly. Thank you very much!

[spacefrog_]

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@silveira_olavo wrote:

Hi spacefrog!

Finally I found the MaxDotNet.config file in three different folders in my 3ds max installation. I deleted the three occurrences and everything works perfectly. Thank you very much!

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Great to hear ! glad that i was able to help

please mark my post describing the steps which solved the problem as solution ( press the "Accept Solution" button )

This helps other people in the future to quickly find the solution to similar problems ( and earns me a kudos point 🙂 )