Real 3Ds Max "VIRUS" - please help

[jakub]

Hello,
I downloaded a 3D model with russian name helpers that make my 3ds max very unstable. Once you open the file - these helpers will be in 3ds max forever - they are there in fresh scenes as well after you get infected. They make 3ds max very unstable and crashes very often - mainly with UNDOing created objects or proxies.

Please note I believe this even seems like a virus - once you open it, there is no come back, only reinstall of 3ds max + never open any file with this again. I unfortuantely already have incredible amount of files infected with this - as its there even with fresh new scene.

Attaches see a fresh new scene /nothing done - helpers are there right away/.
This applies to 3ds max 2016 and 2017.

I am out of options with this as its infected enormous amount of my files.
Thank you for your help.

[Diffus3d]

Hello @jakub,

Have you taken a look at this thread, do any of those symptoms seem like what you have?  There are instructions in there on how to clean it up.  Can you please try that for me?

Best Regards,

Alfred

[jakub]

Wow thats great news - Thank you very much for comming with this. I am ALC script positive. I already located files in startup folder. I deleted them however whenever I open infected scene - they are back. Another thing is that max cleanup script (globalvars.gather filter:(fn test name val = (findstring (tolower (name as string)) "cleanbeta" != undefined))​) is not working for me - it returns "undefined". 

However by my exploration, the 2 helper files from my first post do cause this behaviour. If I delete the ALC script, opened fresh max /non infected! yes/ and merged old scene without including the two helpers - and save this - this scene is no longer causing problem or infection.

However the trouble is that I have hundreds of crucial files /big scenes/ infected and merging is not including renderer settings nor scene HDRI settings - and is extremely laborous.

Lets please discuss how to clean my infected scenes. Thank you.

[Diffus3d]

Hello @jakub,

My best suggestion here is to file a support case using the steps at the bottom of that previous link, and someone in support should be able to help.  Can you please try that for me?

Best Regards,

Alfred

[jakub]

I just submitted a ticked with correct subject. I hope to hear from Autodesk very soon.

Thank you very much.

[Diffus3d]

Thank you for the update @jakub, I'm sure they'll sort you out.  🙂

Best Regards,

Alfred