MAX keeps crashing when changing output size

[n_maasdijk]

Hi all!

Whenever i change the camera/render output size from 4K resolution to 720p for example my MAX keeps crashing.

This happens day in day out the last 6/7 months.

Mostly its just annoying but able to live with since max does make a recovery file, but i was wondering if someone here maybe know a solution to this?

Thanks!

-Nick

[RobH2 · Accepted solution]

Sometimes, an ENU reset fixes little annoyances like this. It's worth a try. Go find yours and rename it to save it. Then, launch Max and let it build a new one. If the problem is gone, then you know that this is a fix. But you'll have to rebuild some of your customizations. 

If it is still happening and a fresh 'ENU' did not fix things, then close Max, delete the new 'ENU' folder that was made and rename your original one back to 'ENU.' Then write back and say what version of Max, what render engine and what video card. This is something you should mention on any post anyway. Then we can start trying some other things to try to fix it. 

[Diffus3d]

This happens to me too sometimes.  I can't easily repro it on command though.  

Best Regards,

[n_maasdijk · Accepted solution]

I figured it out the hard way sadly.

As @RobH2 mentioned, editing the ENU would probably help. But i dont know if it was only within my 3ds Max, but the folder where the ENU should be located was not present. 

Sadly it was also not located (for me) where it should be located according to various Autodesk Support pages. 

So i had to throw everything off my PC, and downloaded a newer version of 3ds Max (2025) and all problems have since been gone. 

I also had various problems where i could not move my renderview or scroll within it, only when rendering and then cancelling i could navigate within the rendervieuw. But a complete software re-download was needed in my case.