Ghost helpers in every opened scene max2016

[Nizbko]

Hi, 

I've tried to find a solution everywhere. No results.

Few days ago I spotted two frozen and hidden helpers in max scene. Couldn't delete them at all! Unfreeze or unhide didn't help. Finally I changed the names of these objects. I deleted them. But even then they just appearing again after a while! Unfortunately that's not the end. Now the same helpers with the same weird names are appearing in every opened scene. The worst thing is that they showing up in every new scene as well. Even when I'm opening max they are already there! They not visible on any renders and probably they're not increasing files sizes but still... It's so annoying. Please help 😞 

[hagen.deloss]

Hello @Nizbko

Thanks for bringing this issue to the forums!

This could be an ALC Maxscript issue, would you follow the instructions below in your Max Listener?

This one-step test detects if the ALC MAXScript is present within your 3ds Max Installation:

1. In 3ds Max, go to the Command Panel > Utilities > MAXScript button.
2. Click on Open Listener.
3. Highlight the following line of code and copy and paste it into the Listener window:
   
   (globalVars.isGlobal #AutodeskLicSerStuckCleanBeta)
    
4. Press Enter.
5. The sequence should return the line: false. If the sequence returns: true, then the corrupted MAXScript is present on your system and needs to be removed.

If true, please send me a private message by mouse hovering over my icon. If false, we can continue troubleshooting.

Talk to you soon,

Please select the Accept as Solution button if a post solves your issue or answers your question.

[Nizbko]

Unfortunately, it shows true. 

I sent you a private message.

[hagen.deloss]

@Nizbko

Thanks for the prompt reply, I sent you instructions for next steps in a private message back. 

Let me know if you need anything else 😄

Please select the Accept as Solution button if a post solves your issue or answers your question.

[hagen.deloss · Accepted solution]

@Nizbko

Sounds like the scripts I sent you helped to clean your scenes! I would like to mention that 3DS Max 2019 update 2 includes a built in tool to help protect against the ALC/CRP issue. 

Development is working on an Autodesk App Store plugin bundle that will protect folks using previous versions of Max from the ALC/CRP issue. 

Here is some further information regarding the ALC/CRP issue. 

Feel free to let me know if you have any questions or need further help with this issue 😄

Please select the Accept as Solution button if a post solves your issue or answers your question.

[Anonymous]

i have the same problem, the sequence returns: true