Cursor jumps on screen wrap at transform spinners...

[darawork]

Hi,

Clicking on the transform type-in spinners (x,y,z) at the bottom of the screen, beside Isolate Selection and Lock Selection, and dragging down the screen with the mouse to change the values... the value will jump when the cursor wraps back up to the top of the screen. It should be a smooth transition when the cursor wraps around from bottom to top of the viewport, but it's not, and it's annoying.

It hasn't always happened, but only started a few weeks ago.

Has anyone experienced this happen? It happens to the two installations of 3DSMax 2016 here in the office.

Both running W10, and 3DSMax 2016 SP4.

Both have the same hardware specs as listed in my signature below.

[Swordslayer]

What version of 3ds Max, including the update:
2019.1

What version and build of windows:

10.0.16299.192

What is your monitor layout:
2 x 1920x1080, secondary monitor to the left & vertical

What is your monitor scaling set at:
100%

What monitor is 3ds Max experiencing issues in:
Primary

What kind of mouse are you using, and what is the polling rate:
SteelSeries Rival 500, 1000 Hz

What kind of video card is being used, along with driver version?:
GTX 1060 v388.13

Anything else you think is relevant?
I have the windows taskbar docked on the right and I can't use the transform spinners in the status panel at all, had to switch to using the F12 type-in instead because of this issue.

[uplink3d]

Excellent response, thank you! well said/explained. I only wish more people at Autodesk were dedicated to fires rather than new features and software.

---

Everyone loses if we keep bouncing from fire to fire, so I hope that helps to explain why we haven't gotten to this yet. 

[uplink3d]

What version of 3ds Max, including the update:

21.1.1.1320

What version and build of windows: 

win 10 pro 10.0.17134

What is your monitor layout:

2x Dell U2717D

What is your monitor scaling set at:

2560x1440 No scaling

What monitor is 3ds Max experiencing issues in:

Both

What kind of mouse are you using, and what is the polling rate (see https://zowie.benq.com/en-eu/support/mouse-rate-checker.html😞

Logitech Performance MX 

120 Hz 

What kind of video card is being used, along with driver version?:

Nvidia Ge Force GTX 1080

Anything else you think is relevant?

it really felt like the problem started around the time the Windows April 2018 Update installed (I had the problem with Max 2018 as well)

[whitebirchstudios]

Same here! It is just another frustration that we deal with.

[darawork]

What version of 3ds Max, including the update: 

2016 SP4

What version and build of windows: 

Windows 10 - Build 17134.165

What is your monitor layout:

Dual side by side DELL UP2516D - 2560 x 1440 @59Hz 8-bit RGB

What is your monitor scaling set at: 

125%

What monitor is 3ds Max experiencing issues in:

Both

What kind of mouse are you using, and what is the polling rate (see https://zowie.benq.com/en-eu/support/mouse-rate-checker.html😞

Logitech MX Master, 124Hz average

What kind of video card is being used, along with driver version?:

nVidia P5000 Driver Version 391.74

Anything else you think is relevant?

I think the problem started after the last 'big' update to windows a few months ago (Meltdown)?

Regards,

[J.Negrete]

What version of 3ds Max, including the update:
2019.1.1

What version and build of windows:

10.0.16299

What is your monitor layout:
2 x 1920x1080

What is your monitor scaling set at:
100%

What monitor is 3ds Max experiencing issues in:
All

What kind of mouse are you using, and what is the polling rate:
Human Ergonomics EV mouse 500Hz

What kind of video card is being used, along with driver version?:
GTX 1080 Ti v399.07

Anything else you think is relevant?
I've experienced this in the 2018 version as well no matter what updates I had.

[mehrdad995gta]

I have the same issue and its really annoying

===================================

Max version

2019 21.0.0.845

Windows 10

version 1803

OS Build 17134.523

Display setup

Single Display<AOC> (1366-768) -> Scale(100%)

-Graphics card

AMD Radeon R9 270X

-CPU

AMD fx8320

-RAM

12GB

===================================

Any fix to that would be highly appreciated 🙏

[Swordslayer]

It doesn't happen in Windows 7 and happens in Windows 10 for all max versions. Other than that, there's no real fix that I know of 

[darawork]

I've recently started using 3DSMax 2019 (and a driver update for my card listed in specs below) and I don't think it's happening anymore. At least I don't think it's doing it anymore.

I'll update with a lot more details tomorrow when I'm back at the workstation.

[darawork]

Nope, I was wrong, the cursor still jumps.

3DSMax 2019.2 (21.0 - 21.2.0.2219)

Windows 10 Pro (Build 17134.523)

nVidia P5000 (Driver 391.74)

[hagen.deloss]

@mehrdad995gta @darawork and others,

Thanks for the additional information! I updated the internal tracking database with your OS and display settings, I really appreciate the help 😄

[uplink3d]

14 months later... still no fix? does this not rate as a fire worth extinquishing? many quirks I can and have adapted to in 20 years as an autodesk user/customer, this isn't one of them. Am I alone as a spinner user? Do others have a better way?

3dsmax 21.3.0.3250

win 10 pro 17134.648

nvidia gtx 1070 24.21.14.1170

[mehrdad995gta]

I've had this issue since the 2014version and apparently no one knows how to fix it, including the devs themselves 😕😕😕

[rodbrew2]

Yep I still have the problem.  We have several workstations with Max on them and they all do it.  Several different types of mice and video cards.  Mostly Quadros.  I'm using a gaming mouse and have tried different sensitivities and resolutions to no avail.  The only thing that works is to go really really slow as you cross the bottom of the screen.

Super annoying.

[hagen.deloss]

Hi @rodbrew2 @mehrdad995gta 

Thanks for posting about this continuing issue! As @brentscannell mentioned, the development team is aware of the issue, and will hopefully be looking into it as soon as they can make a more direct effort to overhaul the way spinners operate within 3ds Max. Brent is one of the developers that would most likely be working directly on improving this feature, so I defer to him as the expert. 

It does everyone a disservice if the development team is jumping around patch fixing every issue, without a holistic vision for the software and how all its elements interact.

In the meantime, @rodbrew2  if you would like to fill out the list previously provided above with further Software/hardware specifications, that would be extremely helpful!

I appreciate you all being so diligent with documenting this issue with the spinners, the forums community is such a helpful space, and that's thanks to everyone on this thread 😄

[brentscannell]

Thanks @hagen.deloss !

I will add that the development team is trying out a few things and that we may have a prototype of a solution ready for beta testing soon. I would encourage anyone interested in helping us validate a fix to please apply:

https://feedback.autodesk.com/welcome/default.html?key=3dsMaxBetaApplication

[chroma123]

I can confirm the appearance of this problem with the windows 10 fall creators update. And it works when moving the cursor slooow when it's going from bottom to top of the monitor.

[Anonymous]

this might be of some help to developers maybe https://kaetemi.blog/2019/04/02/fixing-the-mouse-wrapping-glitch-in-3ds-max-2010-on-windows-10/ please fix this very irritating bug

[brentscannell]

Hi @Anonymous 

Thanks for that link. I was about to post an update in this thread actually, as the developers have identified a potential fix for this issue and we are currently in the testing phase. We'd love it if some of you who have been experiencing this issue could help validate that we nailed it by accessing one of our test prototypes through our beta program. For those who aren't already part of our feedback community, there is a link to sign up in my signature.

[Anonymous]

i can do that

i just applied for it

lets do this