3DsMax Perfomance Issue

[anderson.merten]

Hey guys, how are you today?

So, i would really thank you guys if you could help me solve this one.

I've been using 3DsMax for sometime and this never happened before.

The thing is: I open it and start modeling, no problems yet. But when i click to render and then cancel the render, the 3DsMax gets really, really slow. I think the problem is with my video card. I already updated all the drivers but it is still happening. Like after i cancel the rendering the video card stops communicating with the software. I'm a student and i have to send my project in 2 weeks, this cannot happen right now. (Hahahah desperate)

Thank you!

[irishman_team_kilber]

has the VGA card been recommend and certified by autodesk? or is this just a standard video game card?

here are the recommend and certified https://knowledge.autodesk.com/sites/default/files/file_downloads/3dsmax2018_GFX_ResultsSept2017.pdf

have you tried what the event viewer log says?

what is the amount of ram do you have in your computer and how big is your scene?

[timd1971]

post ALL of your PC specs including version of 3ds max and if all updates applied.

[anderson.merten]

Hey guys, thank you for your answer. 

My PC specs (laptop):

I7 6700HQ 2.6Hz

16GB RAM DDR4

512GB SSD

GTX 960M 4GB

I'm using 3DsMax 2017 and i think it's not updated, i downloaded it maybe 1 year ago, never did any update.

Adding one more important information: I just tried it with my older models and it looks like it doesn't happen with them, only with this special one. Im gonna import it again and try once more.

[irishman_team_kilber]

a year ago is to long to have updated max, so i would update it, did you fix your problem when you reimported it?.have you tried exporting it as a FBX file and reimporting your file.