Hi.
You need to check out the drivers. Update them to the newest version.
I had the same problem, did that, they wanted to work. Check with your DirectX cause, although W10 was saying it was up to date, my Intel tool upgraded it and only after that 3ds max worked.
The other potential solution: go to start, autodesk, change graphics mode and choose everything from the list, one by one, and see what would work.
Regards.
