3DS Max 2017 fails to start

[Anonymous]

my 3dsmax 2017 fails to start, after I open 3dsmax it just close by itself.

can someone help me ?

[Anonymous]

my 3dsmax 2017 fails to start, after I open 3dsmax it just close by itself.

can someone help me ?

[irishman_team_kilber · Accepted solution]

@Anonymousdo you get an error before max closes? asking you to send the infomation to autodesk? if so you can fill out that box and write down the reference number and letters, and come back here and post it and an autodesk employee can look it up make sure you put your email address in that box.

if you don't get an error message box then can you click on the windows logo and in the blank box type event viewer and then bring the event viewer up click on double windows logs and then double click on applications, look for any warning or error messages from 3ds max the event viewer will give you a short description of the probem if you run that error through google it will give you an answer. if not can you put a printscreen up and attach it here so one of us can help you?

[irishman_team_kilber · Accepted solution]

@Anonymousdo you get an error before max closes? asking you to send the infomation to autodesk? if so you can fill out that box and write down the reference number and letters, and come back here and post it and an autodesk employee can look it up make sure you put your email address in that box.

if you don't get an error message box then can you click on the windows logo and in the blank box type event viewer and then bring the event viewer up click on double windows logs and then double click on applications, look for any warning or error messages from 3ds max the event viewer will give you a short description of the probem if you run that error through google it will give you an answer. if not can you put a printscreen up and attach it here so one of us can help you?

[Anonymous]

I try it like you say but i didn't find any solution on google

and i didnt get any error before max closes, it just closes 

here is the short description :: 

Faulting application name: 3dsmax.exe, version: 19.0.1072.0, time stamp: 0x56d55b8d
Faulting module name: MAXScrpt.dll, version: 19.0.1072.0, time stamp: 0x56d55995
Exception code: 0xc0000005
Fault offset: 0x0000000000056caf
Faulting process id: 0x32c
Faulting application start time: 0x01d4310cabe0f935
Faulting application path: C:\Program Files\Autodesk\3ds Max 2017\3dsmax.exe
Faulting module path: C:\Program Files\Autodesk\3ds Max 2017\MAXScrpt.dll
Report Id: afca6b7a-6452-46dd-aa1e-c9cdaf391683
Faulting package full name:
Faulting package-relative application ID: 

[Anonymous]

I try it like you say but i didn't find any solution on google

and i didnt get any error before max closes, it just closes 

here is the short description :: 

Faulting application name: 3dsmax.exe, version: 19.0.1072.0, time stamp: 0x56d55b8d
Faulting module name: MAXScrpt.dll, version: 19.0.1072.0, time stamp: 0x56d55995
Exception code: 0xc0000005
Fault offset: 0x0000000000056caf
Faulting process id: 0x32c
Faulting application start time: 0x01d4310cabe0f935
Faulting application path: C:\Program Files\Autodesk\3ds Max 2017\3dsmax.exe
Faulting module path: C:\Program Files\Autodesk\3ds Max 2017\MAXScrpt.dll
Report Id: afca6b7a-6452-46dd-aa1e-c9cdaf391683
Faulting package full name:
Faulting package-relative application ID: 

[irishman_team_kilber]

from what i am seeing if you are using the nvidia VGA drivers then they need to be updated. the cause maybe 

NTDLL.dll, this is a core file for windows and errors regarding this particular .dll are usually related to system drivers.   If this problem was caused by 3ds Max, you may have to reinstall the software entirely instead of just the service packs.  You might get some ideas from the ms site https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/programs-close-faulting...

here is the thread i got it from

[irishman_team_kilber]

from what i am seeing if you are using the nvidia VGA drivers then they need to be updated. the cause maybe 

NTDLL.dll, this is a core file for windows and errors regarding this particular .dll are usually related to system drivers.   If this problem was caused by 3ds Max, you may have to reinstall the software entirely instead of just the service packs.  You might get some ideas from the ms site https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/programs-close-faulting...

here is the thread i got it from

[irishman_team_kilber · Accepted solution]

i cannot help you anymore due to one of the autodesk moderators or discussion admin who delete your error attachment for one reason or another.

[irishman_team_kilber · Accepted solution]

i cannot help you anymore due to one of the autodesk moderators or discussion admin who delete your error attachment for one reason or another.