3DS Max 2016 - Activation Problem

[Anonymous]

I installed and actived 3ds Max 2016 (Monthly Subscription) this morning and start to use it. Suddenly, 3Ds Max crashed. Now, when I want to restart the program, it pop a message "Contact your admin to request permission to use this product" (my serial number is already in the area). So, I press "Activate", I receive a e-mail for the activation code but 3Ds Max return on the same message without starting. 

Thank you!

[AJ104]

Hi could you attach a screenshot or a snip from the snipping tool so I can "see" what you're dealing with?

Thanks, AJ104

[matthew.d · Accepted solution]

Hi @Anonymous,

You are receiving this message because you are not assigned permission for the product in your account, I have gone ahead and assigned it for you in your account. Try using 3ds Max again and see if it is working.

[Anonymous]

Finally, I just turned off the computer for the night and the next morning, it worked... Strange. 

Thank you for your help!

[Anonymous]

Hello!

Please, help me. I have error:

Your online activation request has returned an error (400) which is not allowing your request to be processed using our automated systems.    Click the "Use another method" link below to complete the necessary forms and submit your request to the local Autodesk Business Center for your area. A Customer Service Representative will respond within the next 2 business days.

And

[matthew.d]

Hi @Anonymous,

Welcome to the community!

Apologies for the problem. Where are you receiving this error message at? Could you provide a screenshot for context?