Anyone else getting this error? Remote worked fine for me a long time, but the last month I haven't been able to use it. I sign in using my email and password (I do have a subscription to Ultimate Product Design Suite), and get the error "Your account is not associated with an Autodesk Subscription. Subscribe to use this service"
Any ideas on a fix for this? Or, a better program (I know, no way there is something better out there than what Autodesk is making...)?
Thanks,
Mike
Solved! Go to Solution.
Solved by asburyj. Go to Solution.
Or did they kill off Remote and not say anything? I can't find a download link anywhere for it (on, IMO, one of the most poorly designed websites I've ever used).
Autodesk remote is still a subscription benefit. Is you subscription still active? Also, you need to have the remote feature assigned to your accout by the contract manager if you are not the contract manager yourself.
Subscription is active until 2016. Remote worked fine for me up until about a month or so ago when I started getting that error. I am the contract manager (I checked My Profile). Is there a way to turn Remote back on if that's the problem?
I believe this all of this did happen around the time my contract would have expired. It does still say it's active until 2016 when I checked just now.
Let's confirm that the remote feature is on your account. Can you login to manage.autodesk.com and confirm Autodesk remote is listed as a feature on your account? It should look like the below
No, it is not listed there. I get-
Storage
Autodesk AutoCAD 360
Autodesk 360 Mobile
Online Map Data
InfraWorks Model Builder
InfraWorks Online Raster Data
My Contract Details lists me as having Autodesk Product Design Suite Ultimate until June 7, 2016.
I did get it to download from here-
But it's the same version I already have, and I get the same "Your account is not associated with an Autodesk Subscription" error.
Well not having the feature showing on the account explains why you can't login to Remote. The question would be why the feature doesn't show. If you are on subscription it should be there automatically. I am going to go ahead and escalate you a case into our ticketing system and have our subscription team take a look at your account and get back to you.
They reported on friday that your account has been repaired. Are you able to check it again now and confirm?
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