help!! my maya2008 could not save file, and could not open any file, it always said unrecognized file type, plz help me...
well, let me download 2008 sp1 to try it again, but i installed maya 2011 free trial version, and it is also can't open the file, same reason=.=
Hi Nickho1982;
When you loaded the 2011 did you import your previous preferences? If you did then it would certainly point to an issue with the prefs folder. I would rename it for a quick test. If it doesn't work you can rename it back. Default locatoin is C:\My Documents\maya
dwayne
= ="" i had import my previous preferences in 2011=.=""
i should remove my maya and reinstall the sp1? is it success to remove the previous preferences?
Hi Nickho1982;
No you shouldn't have to remove Maya to test the preferences, you simply rename the prefs folder to prefs.old and try Maya with a clean prefs. I would test the 2008 prefs first then if you want to run the 2011 you'll need to rename that prefs folder as well.
dwayne
i removed 2011 already, and downloading the 2008 sp1, but i tried to rename prefs folder before, is it work in 2008 sp1??
Hi Nickho1982
Sorry I don't understand your question.
dwayne
um...i was rename the prefs folder in my computer before when it is maya 2008, but it still can't load and save the file, and i am downloading the maya 2008 sp1, so...i should remove my maya first? or recover it? or just rename prefs folder again?
Hi Nickho1982;
Sorry, yes please remove the gold Maya version first then install the SP 1. This is a full installation.
dwayne
i remove the maya and install 2008 sp1 already, but it is still not work=.=""" help~~~~~~~~~~~~~~~~~~~~~~
Hi Nickho1982;
Sorry for the delay in gettting back to you, I'm not sure the best way to move forward with this issue. The only other suggest I have is to make a new user and see if this works under his account.
I would also suggest that you run a virus and security scan just in case there is a virus on the machine. It's unlikely but at this point seems to be the only thing left you haven't tried.
I will see if I can get a Service Request logged on your behalf and collect some information from you
dwayne
Hi Nickho1982,
I have logged a Service Request for you and have contacted you directly via the SR. We'll continue to investigate this issue via the SR.
dwayne
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