Hi,
I just purchased a subscription for Maya LT, acquired my license key and code, activated, signed in, and my program crashed. Every subsequent attempt has resulted in a Crash. Fault module name is MSCVRC.dll, which I know is part of the Runtime library for Visual Studio. I don't recall which one however. I do know it is installed, and it has worked for everything else it is needed for.
Will update if I get it solved.
Solved! Go to Solution.
Solved by jeffrey.sin. Go to Solution.
I have a subscription to Maya LT, and have not been able to get it to work. Troubleshhoting has been done, problem is identified but unresolvable. I have since contacted Support and requested a cancellation of my subscription through a rather obscure form that has more to do with asking questions than cancelling subscriptions.
No response, no refund, and no cancellation confirmation has been received. It has been about a week, with the previous week spent trying to find a solution; mostly by myself as the support was either off-topic or unknowledgeable.
Is there a proper means to request subscription cancellation, and possibly refund for an unusable product?
I have searched and looked at every apparently relevent link in the subscription center and have yet to find anything that actually looks like it is what I want. The means I used to request 'information' and ask for cancellation was found in the Store iirc, but was the only apparent means of making such a request. Failing proper means, I will simply block payment on my CC, but I would prefer this was done in a more suitable fashion, and I would like a refund.
Hi Edward,
Apologies for the inconvenience you have experienced with this incident. An e-mail was already sent to you directly containing the information and instruction on how to officially submit a return and refund of your purchased subscription. Kindly check that e-mail and follow the procedure indicated there. Despite this experience, we hope you will continue to support Autodesk products and services in the future.
Thanks,
Hi Morgan,
Sincere apologies for the poor experience. I have contacted the customer service on your behalf and they will get everything fixed up for you. If you decide to cancel we would understand but I think the team will be able to get you up and running. If you need anything else please don't hesitate to let me know.
Thank you,
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