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It's kind of ****ty that you don't have normal support.
Did you pay for subscription support? Then use that portal for assistance. If not, this is free help so hang around until someone from Autidesk logs back into their normal work week. It is unfortunate one has to dig into your screenshot to figure out your program and issue instead of reading it in your post title or post. Hopefully someone browsing through is bored enough to look at it and drill down.
