I'm having an incredibly difficult time attempting to install any of the recent versions of AutoCAD on my 3 month old Lenovo Ideapad, which exceeds all of the system requirements. I am using the free download license from the Autodesk Education Community. I'm really at a loss as to what to do, because I have attempted several solutions suggested here in the Autodesk forums, with no results. I have had no trouble with any programs other than AutoCAD.
Here are the errors I got installing 2013. 2012 was very similar:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.
However, installation continued until another error message appeared:
Internal Error 2738.
The installation continued to progress, until finally another error message appeared:
Can’t find script engine “VBScript” for script C:\ProgramData\Microsoft\Windows\OFFICEICON.vbs.
And a screen popped up stating that the installation had failed for all products included in the 2013 AutoCAD download.
This was my install log attempting to install AutoCAD 2013:
2012/12/20:15:09:14 Admin MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:09:14 Admin MICHAEL_IDEAPAD Launch
2012/12/20:15:09:19 Admin MICHAEL_IDEAPAD === Setup ended ===
2012/12/20:15:09:15 Admin MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:09:15 Admin MICHAEL_IDEAPAD Launch
2012/12/20:15:09:19 Admin MICHAEL_IDEAPAD PageOpen LaunchDialog
2012/12/20:15:09:23 Admin MICHAEL_IDEAPAD PageOpen LicenseDialog
2012/12/20:15:09:34 Admin MICHAEL_IDEAPAD PageOpen ProductInfoDialog
2012/12/20:15:09:58 Admin MICHAEL_IDEAPAD === Setup ended ===
2012/12/20:15:12:21 Admin MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:12:21 Admin MICHAEL_IDEAPAD Launch
2012/12/20:15:12:24 Admin MICHAEL_IDEAPAD === Setup ended ===
2012/12/20:15:12:22 Admin MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Admin ===
2012/12/20:15:12:22 Admin MICHAEL_IDEAPAD Launch
2012/12/20:15:12:24 Admin MICHAEL_IDEAPAD PageOpen LaunchDialog
2012/12/20:15:12:27 Admin MICHAEL_IDEAPAD PageOpen LicenseDialog
2012/12/20:15:12:32 Admin MICHAEL_IDEAPAD PageOpen ProductInfoDialog
2012/12/20:15:12:59 Admin MICHAEL_IDEAPAD PageOpen ProductSelectionDialog2
2012/12/20:15:13:08 Admin MICHAEL_IDEAPAD PageOpen FullProgressDialog
2012/12/20:15:13:08 Admin MICHAEL_IDEAPAD Installing Autodesk® Design Review 2013: TRANSFORMS="C:\Users\Admin\AppData\Local\Temp\_AIE
DD7.tmp\x86\en-us\Components\adr2013\SetupDesignReview2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" INSTALLDIR="C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/20:15:13:31 Admin MICHAEL_IDEAPAD Install Autodesk® Design Review 2013 Succeeded
2012/12/20:15:13:31 Admin MICHAEL_IDEAPAD Installing DirectX Runtime: C:\Autodesk\AutoCAD_2013_English_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
2012/12/20:15:14:16 Admin MICHAEL_IDEAPAD Install DirectX Runtime Succeeded
2012/12/20:15:14:16 Admin MICHAEL_IDEAPAD Installing FaroSDK: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/20:15:14:16 Admin MICHAEL_IDEAPAD Install FaroSDK Succeeded
2012/12/20:15:14:16 Admin MICHAEL_IDEAPAD Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/20:15:14:29 Admin MICHAEL_IDEAPAD Install Autodesk Material Library 2013 Succeeded
2012/12/20:15:14:29 Admin MICHAEL_IDEAPAD Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/20:15:14:51 Admin MICHAEL_IDEAPAD Install Autodesk Material Library 2013 - Low Resolution Succeeded
2012/12/20:15:14:51 Admin MICHAEL_IDEAPAD Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\AutoCAD_2013_English_Win_64bit\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/20:15:17:33 Admin MICHAEL_IDEAPAD Install Autodesk Content Service Failed Failure is ignored, Result=1603
2012/12/20:15:17:34 Admin MICHAEL_IDEAPAD Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\AutoCAD_2013_English_Win_64bit\x64\en-us\acad\acad.mst;C:\Users\Admin\AppData\Local\Temp\_AIEDD7.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2013_English_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/20:15:21:02 Admin MICHAEL_IDEAPAD Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2012/12/20:15:21:12 Admin MICHAEL_IDEAPAD Rollback Autodesk Material Library 2013 - Low Resolution Succeeded
2012/12/20:15:21:26 Admin MICHAEL_IDEAPAD Rollback Autodesk Material Library 2013 Succeeded
2012/12/20:15:21:27 Admin MICHAEL_IDEAPAD Rollback FaroSDK Succeeded
2012/12/20:15:21:27 Admin MICHAEL_IDEAPAD Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2012/12/20:15:21:32 Admin MICHAEL_IDEAPAD Rollback Autodesk® Design Review 2013 Succeeded
Here is the one for 2012:
2012/12/27:16:26:47 Michael MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Michael ===
2012/12/27:16:26:47 Michael MICHAEL_IDEAPAD Launch
2012/12/27:16:27:01 Michael MICHAEL_IDEAPAD === Setup ended ===
2012/12/27:16:26:49 Michael MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Michael ===
2012/12/27:16:26:49 Michael MICHAEL_IDEAPAD Launch
2012/12/27:16:26:58 Michael MICHAEL_IDEAPAD PageOpen LaunchDialog
2012/12/27:16:27:16 Michael MICHAEL_IDEAPAD PageOpen LicenseDialog
2012/12/27:16:27:28 Michael MICHAEL_IDEAPAD PageOpen ProductInfoDialog
2012/12/27:16:28:39 Michael MICHAEL_IDEAPAD PageOpen ProductSelectionDialog2
2012/12/27:16:29:59 Michael MICHAEL_IDEAPAD PageOpen FullProgressDialog
2012/12/27:16:30:00 Michael MICHAEL_IDEAPAD Installing DirectX Runtime: C:\Autodesk\AutoCAD_2012_English_Win_64bit\3rdPart
y\DirectX\DXSETUP.exe /silent
2012/12/27:16:30:19 Michael MICHAEL_IDEAPAD Install DirectX Runtime Succeeded
2012/12/27:16:30:19 Michael MICHAEL_IDEAPAD Installing Autodesk Material Library 2012: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/27:16:30:45 Michael MICHAEL_IDEAPAD Install Autodesk Material Library 2012 Succeeded
2012/12/27:16:30:45 Michael MICHAEL_IDEAPAD Installing Autodesk Material Library 2012 - Low Resolution: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/27:16:31:21 Michael MICHAEL_IDEAPAD Install Autodesk Material Library 2012 - Low Resolution Succeeded
2012/12/27:16:31:22 Michael MICHAEL_IDEAPAD Installing AutoCAD® 2012: TRANSFORMS="C:\Autodesk\AutoCAD_2012_English_Win_64bit\x64\en-us\acad\acad.mst;C:\Users\Michael\AppData\Local\Temp\_AID273.tmp\x64\acad\acad-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2012 - English\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2012/12/27:16:34:28 Michael MICHAEL_IDEAPAD Install AutoCAD® 2012 Failed Installation aborted, Result=1603
2012/12/27:16:34:40 Michael MICHAEL_IDEAPAD Rollback Autodesk Material Library 2012 - Low Resolution Succeeded
2012/12/27:16:34:53 Michael MICHAEL_IDEAPAD Rollback Autodesk Material Library 2012 Succeeded
2012/12/27:16:34:53 Michael MICHAEL_IDEAPAD Rollback DirectX Runtime Failed Failure is ignored, Result=1619
AutoCAD 2011 successfully installed on my latest atempt, but refuses to run (it closes down, just after it begins to load).
Any help would be greatly appreciated.
Thank you.
I would realy appreciate any help. I still have not been able to install any version of AutoCAD successfully!
Hi Michael,
Sorry to hear you're having problems with your installation. This thread may be helpful, can you check it our and let me know if it solves the issue for you?
Thanks,
Thank you for responding, but that link doesn't work! (rather than going to the thread, it goes to a page that states:
Thanks. I haven't had time to try the solution yet. The more pressing matter for now is getting 3ds Max to run. Both the 2012 and 2013 versions successfully install, but crash on startup.
I attempted to install AutoCad 2013 again with a new download and the install now option on the AutoDesk Education Community's website. I received a slighly different installation log, but with the same error codes: 1603 and 1619.
It is not clear to me which programs I may have to uninstall. Is it Autodesk Content Service and Direct X?
Here is my install log:
2013/1/19:15:40:28 Michael MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Michael ===
2013/1/19:15:40:28 Michael MICHAEL_IDEAPAD Launch
2013/1/19:15:40:28 Michael MICHAEL_IDEAPAD CommandLine /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-33928907 /PK 001E1 /student /skipEULA /akamai /auth /sid
2013/1/19:15:41:25 Michael MICHAEL_IDEAPAD === Setup ended ===
2013/1/19:15:40:29 Michael MICHAEL_IDEAPAD === Setup started on MICHAEL_IDEAPAD by Michael ===
2013/1/19:15:40:29 Michael MICHAEL_IDEAPAD Launch
2013/1/19:15:40:30 Michael MICHAEL_IDEAPAD Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/1/19:15:41:25 Michael MICHAEL_IDEAPAD Download Complete SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/1/19:15:41:25 Michael MICHAEL_IDEAPAD PageOpen LaunchDialog
2013/1/19:15:58:10 Michael MICHAEL_IDEAPAD PageOpen LicenseDialog
2013/1/19:15:58:10 Michael MICHAEL_IDEAPAD PageOpen ProductInfoDialog
2013/1/19:15:58:10 Michael MICHAEL_IDEAPAD PageOpen ProductSelectionDialog2
2013/1/19:15:58:22 Michael MICHAEL_IDEAPAD PageOpen FullProgressDialog
2013/1/19:15:58:22 Michael MICHAEL_IDEAPAD Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/1/19:15:58:29 Michael MICHAEL_IDEAPAD Download Complete DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/1/19:15:58:29 Michael MICHAEL_IDEAPAD Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/1/19:15:59:03 Michael MICHAEL_IDEAPAD Install DirectX Runtime Succeeded
2013/1/19:15:59:03 Michael MICHAEL_IDEAPAD Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/1/19:15:59:10 Michael MICHAEL_IDEAPAD Install Autodesk Content Service Failed Failure is ignored, Result=1603
2013/1/19:15:59:10 Michael MICHAEL_IDEAPAD Download Play ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/1/19:16:02:59 Michael MICHAEL_IDEAPAD Download Complete ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/1/19:16:03:00 Michael MICHAEL_IDEAPAD Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\Michael\AppData\Local\Temp\_AI3A44.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/1/19:16:05:57 Michael MICHAEL_IDEAPAD Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2013/1/19:16:05:57 Michael MICHAEL_IDEAPAD Rollback DirectX Runtime Failed Failure is ignored, Result=1619
Thank you
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