Autodesk Forge Subscription_No API Access even after valid subscription

[ombhagwat29]

Hi,

I have recently started to explore Forge platform. My trial period for forge was expired, so I bought 100 credits, now credits are displayed in my account. However access to Forge API is still denied. 
This is what i get in response. Any idea why is this?  I also have contaced customer support but wanted to bring this out if someone has already face similar situation.

{

    "developerMessage": "You are not allowed to use this API because your Forge trial is expired.",

    "moreInfo": "https://forge.autodesk.com/en/docs/oauth/v2/developers_guide/error_handling/",

    "errorCode": "ERR-004"

}

ps. Perhaps this is not the right forum for Forge subscription related topics. If you are aware where to post this let me know.

Thanks,

Om

[natasha.l · Accepted solution]

Hello @ombhagwat29, 

Please reach out for support on the Forge Get Help page: https://forge.autodesk.com/en/support/get-help

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.