Hi, I have been trying to install my copy of 3ds max student edition for a while now. I recently had a harddrive change in which I swithced from win 7 to win 8 and my boot drive was switched from a HDD to a SSD. I still have the original boot drive pluged in with all the original data, but I am not booting off of it. My problem is that when I try to install 3ds max, it says it it already installed. I did remove the old install because it was giving me an error. Only thing is, I had to do it by deleting the folder, since the uninstaller was not working. I then deleted EVERY SINGE FILE titled Autodesk from my computer. I also deleted all the registry files with "autodesk" I could find. I even used CCleaner, RegCure, and Revo Uninstaller to remove any left over registry files or folders. It is still not working. If I try using RegScanner for "autodesk", it comes up with things I already deleted, and won't let me delete them either. Help me please!
Solved! Go to Solution.
Nevermind, it took me 30 minutes to realize the Fix It "run now" button on the side is not an ad. >.> and it fixed my problem.
I now get an error in the middle of installation saying mental ray can't install. It asks to makesure I have privileges, which I do.
2012/12/11:17:59:00 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:17:59:00 Dennis Subachev DENNIS-PC Launch
2012/12/11:17:59:02 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:17:59:01 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:17:59:01 Dennis Subachev DENNIS-PC Launch
2012/12/11:17:59:01 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:17:59:02 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:17:59:04 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:17:59:12 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:17:59:20 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:02:51 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:02:51 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:02:53 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:02:52 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:02:52 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:02:53 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:02:54 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:02:56 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:03:02 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:08:23 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:09:27 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:09:27 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:09:29 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:09:28 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:09:28 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:09:29 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:09:31 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:09:31 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:09:35 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:09:35 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:09:35 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:09:37 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:09:46 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:20:03 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:20:04 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:20:05 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:20:08 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:20:12 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:20:12 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:20:15 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:20:14 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:20:14 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:20:14 Dennis Subachev DENNIS-PC PageOpen LaunchDialog
2012/12/11:18:20:15 Dennis Subachev DENNIS-PC PageOpen LicenseDialog
2012/12/11:18:20:18 Dennis Subachev DENNIS-PC PageOpen ProductInfoDialog
2012/12/11:18:20:24 Dennis Subachev DENNIS-PC PageOpen ProductSelectionDialog2
2012/12/11:18:23:15 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:27:54 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:27:54 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:03 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:27:53 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:27:53 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:03 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:28:08 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:28:08 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:19 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:18:28:07 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:18:28:07 Dennis Subachev DENNIS-PC Launch
2012/12/11:18:28:19 Dennis Subachev DENNIS-PC === Setup ended ===
2012/12/11:20:26:32 Dennis Subachev DENNIS-PC === Setup started on DENNIS-PC by Dennis Subachev ===
2012/12/11:20:26:32 Dennis Subachev DENNIS-PC Launch
2012/12/11:20:26:35 Dennis Subachev DENNIS-PC === Setup ended ===
Nevermind I just created another autodesk folder in the autodesk folder and installed it there. That fixed the problem.
First, run the MSFixit tool and try to install. This works in 95% of cases.
http://support.microsoft.com/mats/Program_Install_and_Uninstall\
If this does not help, you can try to delete keys in your registry. There should be one or two keys that once you delete them you can install. One is for the product and one is for the language pack.
We are looking for the keys in this folder.(Max should have 2)
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\
I would search this registry key/folder location for your product name, and delete the two keys and then try to install.
Thank you for taking part in our community!
How exactly did you fix the problem you were getting when you were at the installing step? I'm having huge difficulties with mi-raysat error coming up 3/4 through the installation process.
That Really helped me.. Thanks a lot
First, run the MSFixit tool and try to install. This works in 95% of cases.
http://support.microsoft.com/mats/Program_Install_and_Uninstall\
Million Thanks AUTODESK & MICROSOFT team for your genius solution.
the MSFixit tool was very useful for me .
I was disappointed that I won't be able to install 3ds max again anymore.
@Anonymous
Welcome to the Autodesk User's Community..
How do you fix what? There's a couple of items covered here.. Not sure what you are faced with.. Please provide all necessary details.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
thank you so much I wasn't there any of them everywhere nobody was talking about this specific problem
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