White screen Fusion 360

[radupersoiu]

I opened Fusion 360 and it said that it couldn't go online. I tried a couple of things (restarting the router, restarting the pc) but without success.

After that, I decided to reinstall it. I have attached a screenshot with the app after the reinstall, all being white, without any options.

I have tried after the reinstall:

- 4x reinstall

- 2x repair

- 1x uninstall and delete the files and then install again

- run as administrator afer each reinstall

- PC restart after each reinstall

Did this occur to anyone else?

[P-BvanWyk]

Good day @radupersoiu,

have you tried connecting on a different network of installing Fusion 360 on another PC?

[radupersoiu]

Hi Pieter,

I am working on my PC, and I do not have any other access to internet despite my ethernet cable.

Could you please detail how installing it on another device would perhaps solve this?

Thanks,

Radu Persoiu

[P-BvanWyk]

The request was to see if your network wasn't allowing Fusion to connect to the server and verify your license.

Have you by any chance seen this forum posting with a similar issue?

[radupersoiu]

I did see it.

I have installed it on a laptop using the same network as my PC. 

Everything seems to be fine on the laptop, the app can be used.

[P-BvanWyk]

That is strange, 
Seems that this issue has to do with your PC.

Have you tried installing and running Fusion 360 on another user account on the same PC?

[radupersoiu]

Looks like it is working on this PC, but on a different user account. 

[P-BvanWyk]

Thank you for the feedback.

Seems that your user account is corrupted.

I'd recommend moving over to a new one. not ideal but better then formatting 😁

[radupersoiu]

Thank you for the help Pieter.

I will try a couple of more things just to make sure I don't have any other solutions and if it will work, I will post it here.

[RajkumarIlanchelian]

@radupersoiu One another thing to try before you create a new user ID could be, please go to your registry and delete HKEY_CURRENT_USER\SOFTWARE\Autodesk\Fusion360\DP. See if this helps? 

[radupersoiu]

Hi Rajkumar,

The only file in here is '(Default)'. I have deleted it but it hasn't fixed the issue

 

[RajkumarIlanchelian]

Ok. Thanks for trying. Recently I know there was one issue where deleting the rekey fixed it and hence wanted to see if it was the same issue. Looks like it is not connected. 

[saf-yg]

I couldn't solve this problem for a month, but this solution with the registry helped.