DWG Trueview 2015 redirected AppData error

[Anonymous]

Hi,

We're currently building out our Win7 image with SCCM2012 and have run into an issue when running Trueview 2015.

As far as the application installation, this is installed with the following default command in the Task Sequence:

setup.exe /w /t /l /q setup.ini

This issue is only occurring with users that have a roaming profile and a redirected AppData folder (admin / non-admin doesn't seem to matter).

When trying to start Trueview it starts to initialize and the following error pops up:

Error 1317: An error occurred while attempting to create the directory: %full path to Application Data folder%

The users Appdata folder is redirected to a folder that's located on the users homedrive.

I've tried to give full permissions to the local computer account of the workstation which I'm trying this on but this keeps giving the same message.

Next thing I gave "Everyone" permissions which also did not fix this issue.

When creating the folder structure that's needed in the Appdata folder on the users homedrive, another message pops up stating the files can't be written.

If I try to open Trueview under a user that has a local profile it opens as expected and works just fine.

I'm out of ideas on how to solve this one, anybody ever had this problem before and can point me in the right direction?

[m_latz]

I do not know SCCM2012, but do you have the network connection under the user conext you install the software ?

regards

Markus

[Anonymous]

This has nothing to do with SCCM as the deployment works just fine. The issue is with a roaming profile user and a redirected AppData folder.

[m_latz]

This is clear and I've understand that you use roaming profiles.

Can you post the MSI log file from the installation ?

regards

Markus

[Anonymous]

Here's the installation logfile:

2014/8/13:14:26:22 SYSTEM BOT === Setup started on BOT by SYSTEM ===
2014/8/13:14:26:22 SYSTEM BOT Path_Length: 128
2014/8/13:14:26:22 SYSTEM BOT Current Directory C:\WINDOWS\TEMP\_AICD5C.tmp
2014/8/13:14:26:22 SYSTEM BOT Launch
2014/8/13:14:26:22 SYSTEM BOT Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\WINDOWS\TEMP\_AICD5C.tmp\Setup\AcSetup.dll
2014/8/13:14:26:22 SYSTEM BOT Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/8/13:14:26:23 SYSTEM BOT Installing Microsoft Visual C++ 2012 Redistributable (x86) Update 4: "C:\WINDOWS\ccmcache\d\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart /log C:\WINDOWS\TEMP\vcredist_x86_2012_UPD4.log
2014/8/13:14:26:24 SYSTEM BOT Install Microsoft Visual C++ 2012 Redistributable (x86) Update 4 Succeeded 
2014/8/13:14:26:24 SYSTEM BOT Installing DirectX Runtime: "C:\WINDOWS\ccmcache\d\3rdParty\DirectX\DXSETUP.exe" /silent
2014/8/13:14:26:33 SYSTEM BOT Install DirectX Runtime Succeeded 
2014/8/13:14:26:33 SYSTEM BOT Installing DWG TrueView™ 2015 - English:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="DWG TrueView 2015 - English" SETUP_PACKAGECODE={53D8D35F-2075-4162-989A-72D85AB7FD25} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="Block Vista version Check,Internet Explorer,SSE2 Support Check,Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x86),Microsoft Visual C++ 2012 Redistributable (x86) Update 4,DirectX Runtime,{AEB9948B-4FF2-47C9-990E-47014492A0FE},;;;;" ADSK_SOURCE_ROOT="C:\WINDOWS\ccmcache\d\" ADLM_EULA_COUNTRY=US FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2014/8/13:14:27:09 SYSTEM BOT Install DWG TrueView™ 2015 - English Succeeded 
2014/8/13:14:27:09 SYSTEM BOT === Setup ended ===

2014/8/13:14:26:22 SYSTEM BOT === Setup started on BOT by SYSTEM ===
2014/8/13:14:26:22 SYSTEM BOT Path_Length: 128
2014/8/13:14:26:22 SYSTEM BOT Current Directory C:\WINDOWS\ccmcache\d
2014/8/13:14:26:22 SYSTEM BOT Launch
2014/8/13:14:26:22 SYSTEM BOT CommandLine /w /t /l /q setup.ini  
2014/8/13:14:26:22 SYSTEM BOT Path_Length: 128
2014/8/13:14:26:22 SYSTEM BOT Current Directory C:\WINDOWS\TEMP\_AICD5C.tmp
2014/8/13:14:27:09 SYSTEM BOT === Setup ended ===

[m_latz]

This is not the MSI log file from the TrueView 2015 installation.This is only the log file from the setup.exe which manages the msi installations from autodesk.

To enable the MSI logging do the following:

Open regedit and create the following keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win​​dows\Installer

"Logging"="voicewarmupx"
"Debug"=dword:00000007

After, start the installation again. MSI*.log files were create in the %temp% folder from the user which installs the software.

Post the log files here, that I can check.

[Anonymous]

Attached it.

[m_latz]

Okay this is the right msi log file, but I think it is not from the installations that failed.

Anyway, the msi installation gets the  local user paths from shgetfolderpath api, in your case from log file:

SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\Favorites
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Network Shortcuts
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\Documents
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Recent
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\SendTo
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Templates
SHELL32::SHGetFolderPath returned: C:\ProgramData
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Local
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\Pictures
SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\AppData\Roaming\Microsoft\Windows\Start Menu
SHELL32::SHGetFolderPath returned: C:\Users\ztyv1s\Desktop
SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
 

These entries are located in registry at:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

So if you install with a roaming profile, try to check what values the msi log file have, before you run into the error.

I will try to test on my site with a roaming profile and let you know if it works in principle.

regards

Markus

[Anonymous]

TimMV87 is my colleague. I have added a log file were it gives the error. 

[rvedv]

I expected the same error on some clients and others not.

As soon as a user wants to print via Bullzip PDF (out of word, excel, notepad,...) there is mentioned errormessage.

Procmon showed, that during install the following registry entry was set to the Administrator Appdata folder.

x86 systems:

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-*************\Components\0BE1E073FE407084B86554265447378B\7D2F3875820E9040000000060BECB6AB" and set to the Path see below

AMD64 systems:

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-*************\Components\0BE1E073FE407084B86554265447378B\7D2F3875820E9040100000060BECB6AB" and set to the Path see below

Users do not have administrations rights, so they are not allowed to enter the admin profile to read this file.

I tested to change the registry entry to a folder with userrights and made a new empty File Dummy.txt.

From now on there was no error anymore...

Can anybody tell me what DWG Trueview has to do with printing pdfs via Bullzip integration in some programs ?!?!?!

Furthermore the same error came in some other programs while printing directly to a normal printer.....

The original Dummyfile can be found in [Userprofile who installed]\AppData\Roaming\Autodesk\WebServices\Dummy.txt

What does DWG Trueview here.....

This is only a dirty fix that users do not have to click the OK button everytime they want to print.

If somebody finds a better solution which is working fine please let me know.