Hi jeff - it was a pleasure talking to you earlier.
Just to recap / for community use, technical based phone support is a Subscription benefit within the Advanced (which you have) and Enterprise levels. Please see our comprehensive Support Offering Comparison Matrix for additional details.
Product specific support phone numbers can be located from within the Subscription Center -> Technical Support -> Phone Support (visibility is limited to Contract Mangers, Software Coordinators, or users whom have had the permission added by the afore mentioned).
We also offer a handful of non-technical support avenues (for general login, subscription, registration, activation licensing, etc. Issues) which can be located here.
"technical based phone support" is a very deceptive name. Yes, you can call in, but the person who answers is NOT technical. All they do is log your support request and throw it on the pile, and it will be processed the same way it always has been. You still have to wait hours or days for a response, which usually comes by email, not by phone.
Hello Jonathan,
My apologies for the delayed response as I just stumbled onto this one.
While our staff is not always 100% available, typically due to being on the phone with another customer, the process for phone calls is to call the individual back ASAP if missed and they are entitled. After looking through your recent case history, it looks like there are quite a few related to ADN licenses, which would be qualified for our standard web support.
Please let me know if you have and/or are calling and being routed to web support for licenses attached to an advanced support entitlement (PM the case #'s) so that I can investigate accordingly.
Submitted an online form for support, called in 3 times, left 2 voicemails and attempted live chat dozens of times over the last 72 hours but have still not heard back from Autodesk support...
I regularly do screen shares with ESRI Support. I cannot get anyone from Autodesk to respond to me.
I have been trying to get someone that is knowledgeable to help with my problem all day.
Hey
Looking at your screenshot, I notice that you are using AutoCAD Civil, and I am afraid I haven't seem Autocad for ages and I can't help you but point you to the AutoCAD Community where the folks overthere will be pleased to assist you if not already has the solution for your case.
Check this out and hope you find a solution. http://forums.autodesk.com/t5/autocad/ct-p/8
If this solved your issue please mark this posting "Accept as Solution". Or if you like something that was said and it was helpful, Kudoskudos.PNG are appreciated. Thanks!!!!
Sorry about the incomplete software name, I meant your software package!!!
However, when I search for the community of Autocad Civil 3D (Correct Name!) I noticed that most of people look for support on Autocad community (General) and not on Alias (Autostudio).
Once there you select the correspondent application and rise your query, where member of staff and other expert people willing to help will post a reply to your attention.
Once again, here is the specific link http://forums.autodesk.com/t5/autocad-civil-3d-general/bd-p/66
You are welcome.
Hi @Anonymous,
Welcome to the community!
I sincerely apologize, you definitely should not have to spend that amount of time on hold. I am digging into what occurred, do you happen to have an open case number?
We certainly want to get you up an running. What specifically is happening in CFD?
There is also a way to schedule a call, so you don't have to wait in the future. You can read more about that option here. Sorry again for the inconvenience.
That's good to hear you were able to get it resolved. Our sincere apologies again for the long wait.