Hi there
I recently downloaded Autocad and architecture 2013. Before installing, I uninstalled all the previous autocad I had because i wanted to tidy up my computer. However when I try to install, I get error messages saying it failed. Here is the log for it.
2013/10/7:23:35:52 Gazza GAZZA-PC === Setup started on GAZZA-PC by Gazza ===
2013/10/7:23:35:52 Gazza GAZZA-PC Launch
2013/10/7:23:35:54 Gazza GAZZA-PC === Setup ended ===
2013/10/7:23:35:52 Gazza GAZZA-PC === Setup started on GAZZA-PC by Gazza ===
2013/10/7:23:35:52 Gazza GAZZA-PC Launch
2013/10/7:23:35:54 Gazza GAZZA-PC PageOpen LaunchDialog
2013/10/7:23:35:58 Gazza GAZZA-PC PageOpen LicenseDialog
2013/10/7:23:36:00 Gazza GAZZA-PC PageOpen ProductInfoDialog
2013/10/7:23:36:03 Gazza GAZZA-PC PageOpen ProductSelectionDialog2
2013/10/7:23:36:04 Gazza GAZZA-PC PageOpen FullProgressDialog
2013/10/7:23:36:04 Gazza GAZZA-PC Installing DirectX Runtime: C:\Gary Wang\Downloads\Design\autocad\3rdParty\DirectX\DXSETUP.exe /silent
2013/10/7:23:36:42 Gazza GAZZA-PC Install DirectX Runtime Succeeded
2013/10/7:23:36:42 Gazza GAZZA-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Gary Wang\Downloads\Design\autocad\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/10/7:23:36:42 Gazza GAZZA-PC Install Autodesk Material Library 2013 Failed Installation aborted, Result=2
2013/10/7:23:36:42 Gazza GAZZA-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/10/7:23:36:45 Gazza GAZZA-PC PageOpen InstallCompleteDialog
2013/10/7:23:37:13 Gazza GAZZA-PC === Setup ended ===
I've had a look through the forums but found nothing and I dont really understand how to read this log.
Please help
Thanks
Solved! Go to Solution.
Solved by avto. Go to Solution.
Hi Ganzo,
Thank you for using Autodesk Forums.
A. Download ACAD 2013 installer from virtual agent.
1.Go to http://www.autodesk.com
2.At the bottom of the page, beneath Help and Support, click Customer Service.
3.Click the Ask button.
4.In the Virtual Agent window, click Downloading and Installation.
5.Click Software Download links.
6.Click "I need to redownload my product."
7.Click "AutCAD Products"
8.Select the appropriate product and click the link to download.
B. Install AutoCAD 2013 as follows:
1.Logon as an Administrator.
2.Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter.
3.Disable your Antivirus software.
4.Disable UAC.
http://windows.microsoft.com/en-ca/windows7/turn-user-account-control-on-or-off
5.Install AutoCAD 2013.
Please let us know if this helps.
Regards,
Have you tried installing from where the Autodesk software unpacked originally from C:\?
I would suggest downloading again from Autodesk Virtual Agent, unpacking the software from the exe to C:\Autodesk\ and then running the installation from there, not from your H:\ location.
If it doesn't work, could you upload the log file created from whilst installing from C:\
I have been using autocad without any problems on my laptop for the last several months however yesterday when I went to start the program either by clicking on the program icon or a drawing I had an error (I think the same as below). Over last night and this morning I have jumped through hoops trying to fully uninstall and reinstall Autocad as around 8 times the process got through download and started install before saying that the install of all components had failed . Finally just now I succeeded in installing Autocad 2017 by not choosing the other two tickboxes below however as soon as I launch a very similar problem comes up on screen as before I uninstalled. I don't have the exact record of the previous error but it was similar and not identical (the exception was at a different location at least one time).
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