I am trying to install Autodesk Infrastructure Design Suite Premium 2014, and I receive the same error each time I try to install: " A software problem has caused Autodesk Installer to close unexpectedly." I have tried installing from downloaded files and from the USB thumbdrive with the files, and the error is the same each time. I have all programs, including the virus scan, disabled or closed. I have uninstalled AutoCad Civil 3D 2014. None of these efforts have been succesful. It goes no where and is locked on the intiallizing screen. I have to use task manager to shut the whole installation down. This was not an issue when I recently installed Civil 3D 2014 on the same computer.
the screen shot is included. Does anyone else have a similar problem and/or know of a solution?
Log in as a different user with Administrator permissions and see if you're able to open the application without these errors.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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Make sure your Antivirus software is disabled.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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This is what ended up working for me: Uninstall 'Displaylink Core Software'. Worked just fine after that.
Dear Sir ,
Hello , i need help please , how to uninstall the Displaylink Core Software ? ,as you mention to solve my problem same your problem .
thank you
Should be the same as uninstalling any other program:
Start > Control Panel > Programs and Features > Search for 'Displaylink Core Software' > Uninstall
You may not have DCS installed if you couldn't find it in your uninstall programs list. Have you tried turning off you Antivirus application before installing?
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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By any chance, are you using a Dell Precision laptop?
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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Can you post the logs files from your temp directory? to get to this location, hit the windows key then type %temp% and hit enter. Sort the files by date modified and post the logs pertaining to the Autodesk installation.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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I tried to install Autocad 2015 (student version), and I received a warning "A software problem has caused Autodesk Installer to close unexpectedly."
I tried all advices. However, I received same warning when I tried to install Autocad 2014.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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I disabled UAC and restarted my PC. Also, I've deactivated my antivirus. However, same warning was occured again.
I added the screenshot of warning, again.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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I uninstalled 4.5.1 version of .net framework, but I could not find 4.5 version in Autocad Installation Files. I downloaded from Microsoft website, and will setup it. I guess that there is no problem, is that? Also, do I need restart PC after setup of .net framework?
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