LT2012 "Unable to load profile file"

[GilesPhillips]

I have one user who is having the following problem:

On starting autocad, before anything else appears an error box pops up saying "Unable to load Profile file, some profile information saved in the last session may not be restored". Click to accept the message and autocad starts normally with the exception that the ribbon doesn't show -at all.  The user then switches to the classic workspace and back again and the ribbon will appear as expected.

The user, I believe, has local admin rights. I've tried uninstalling and reinstalling to no avail. My next step, is a last resort, which will involve uninstalling, then using some kinda registry cleaner to erase any trace of autocad on the laptop, then reinstalling - this is a bit severe, and will require the co-operation of my own IT dept, which can be like pulling teeth.  I'm wondering if there's any other, less time consuming solution to this irritating problem?

cheers

G

[pendean]

The error message would indicate the user's Windows Registry is locked or corrupt: You might try just running a Registry Cleaner to see if that fixes it first before rmoving and reinstalling LT. Your IT will have to be involved if the problem is the Registry.

[GilesPhillips]

Thanks Dean, I think this is going to be painful..

G

[Anonymous]

Try right clicking on the shortcut that the user uses and ensure that it is loading the correct profile upon startup.  This would be the /p switch.

(if ("mysolution"=answer) then (click "Accept As Solution"))
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[GilesPhillips]

the /p switch isn't there on the sortcut - as I'd expect because autocad LT doesn't 'officially' support profiles.

[Anonymous]

Sorry.  I forgot that it was only in Full. 

[GilesPhillips]

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@Anonymous wrote:

Sorry.  I forgot that it was only in Full. :

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Believe me, I wish it was in LT sometimes..

[Anonymous]

Is the user using any switches in startup?  Specifically the /w one?

(if ("mysolution"=answer) then (click "Accept As Solution"))
------------------------------------------------------------------------------------

[GilesPhillips]

Nope, no switches that I can see.

[Alexander.Rivilis · Accepted solution]

Try to find file FixedProfile.aws which can be in directory "C:\Documents and Settings\<username>\Application Data\Autodesk\AutoCAD 2012 LT - English\R18.2\enu\Support\Profiles\"  and delete it. Look like this file is corrupted. If it's length is 0 than it corrupted exactly.

[GilesPhillips]

That sounds promising - I'll try it tomorrow as the operator in question has taken his computer and gone home - pah!

thanks

G

[Alexander.Rivilis]

Error: Unable to load profile file

[GilesPhillips]

The xml parser trick didn't work, but deleting the fixedprofile.aws file did the trick.

thanks!

G