No Autodesk software will install (error code 1603)

[Anonymous]

I'm a game dev and design student and recently my 3DS just wouldn't launch so I uninstalled it since had to get Mudbox so I thought I'd just install both while I'm at it. Fast forward a few frustrating days later, bot Autodesk applications refuse to install on my desktop. They keep repeating that code which (from what I could find) essentially means we don't know/fatal error.  I've tried many solutions on the internet but nothing has worked.

Help me Autodesk Community, you're my only hope.

[natasha.l]

Hello @Anonymous, 

Thanks for posting in the forums. Yes, the error code 1603 is a generic error, but I have listed some of the most common solutions to prevent it from occurring again. 

1. Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Administrator (check your permissions, full control) or create a new profile
4. Check the Operating System needed & the required updates by reviewing the system requirements for the software
5. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN  & proxy settings etc.
6. Clean up the TEMP folder. To open the TEMP folder, type %TEMP% in the search bar by the Windows Start Menu and hit Enter, then delete unnecessary (Windows)
7. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system.
8. Install the licensing update before you try to install the product
9. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please let us know how it goes. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hi Natasha

Following all the steps still produced the same results. Internet isn't an issue and residue from a previous installation isn't the issue because I've never installed Mudbox on my desktop before this and has always produced the same results (still did the clean uninstall you recommended though).

[natasha.l]

Hello @Anonymous, 

You may have not prepared your system for a download & have not conducted the proper steps to have a successful download & installation. The steps I provided above are the recommended steps to take before downloading & installing, I recommend starting fresh & following them. 

If you continue to receive the error after conducting the steps above, try reviewing the installation log file, determine the prerequisite program that is generating the 1603 error. 

Or try to re-create the event/pull up the error again & locate the event error using Windows Utilities then search for it online this will help you determine the root cause. 

[Anonymous]

Hi Natasha

I did follow the steps, did it again just in case, the same result sadly.

Here's what the log file outputted:

2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 === Setup started on DESKTOP-UCCO8S8 by cheat ===
2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 Path_Length: 103
2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 Current Directory C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm
2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 Launch
2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 CommandLine
2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 Path_Length: 103
2020/8/17:19:44:36 cheat DESKTOP-UCCO8S8 Current Directory C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp
2020/8/17:19:44:38 cheat DESKTOP-UCCO8S8 === Setup ended ===

2020/8/17:19:44:37 cheat DESKTOP-UCCO8S8 === Setup started on DESKTOP-UCCO8S8 by cheat ===
2020/8/17:19:44:37 cheat DESKTOP-UCCO8S8 Path_Length: 103
2020/8/17:19:44:37 cheat DESKTOP-UCCO8S8 Current Directory C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp
2020/8/17:19:44:37 cheat DESKTOP-UCCO8S8 Launch
2020/8/17:19:44:38 cheat DESKTOP-UCCO8S8 PageOpen LaunchDialog
2020/8/17:19:44:39 cheat DESKTOP-UCCO8S8 PageOpen LicenseDialog
2020/8/17:19:44:41 cheat DESKTOP-UCCO8S8 PageOpen ProductInfoDialog
2020/8/17:19:44:41 cheat DESKTOP-UCCO8S8 PageOpen ProductSelectionDialog2
2020/8/17:19:44:52 cheat DESKTOP-UCCO8S8 PageOpen FullProgressDialog
2020/8/17:19:44:52 cheat DESKTOP-UCCO8S8 Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2020/8/17:19:44:53 cheat DESKTOP-UCCO8S8 Microsoft Visual C++ 2012 Redistributable (x86) return code: 0
2020/8/17:19:44:53 cheat DESKTOP-UCCO8S8 Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2020/8/17:19:44:53 cheat DESKTOP-UCCO8S8 Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2020/8/17:19:44:53 cheat DESKTOP-UCCO8S8 Microsoft Visual C++ 2012 Redistributable (x64) return code: 0
2020/8/17:19:44:53 cheat DESKTOP-UCCO8S8 Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2020/8/17:19:44:53 cheat DESKTOP-UCCO8S8 Installing Autodesk Licensing: "C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\x86\AdskLicensing\AdskLicensing-installer.exe" --mode unattended --unattendedmodeui none
2020/8/17:19:45:02 cheat DESKTOP-UCCO8S8 Autodesk Licensing return code: 0
2020/8/17:19:45:02 cheat DESKTOP-UCCO8S8 Install Autodesk Licensing Succeeded
2020/8/17:19:45:02 cheat DESKTOP-UCCO8S8 Installing Autodesk Mudbox 2020: TRANSFORMS="C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp\x64\Mudbox\Mudbox-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\Mudbox 2020\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2020/8/17:19:46:12 cheat DESKTOP-UCCO8S8 Install Autodesk Mudbox 2020 Failed Installation aborted, Result=1603
2020/8/17:19:46:12 cheat DESKTOP-UCCO8S8 Rollback: Autodesk Licensing component is exe :Ignored Rollback.
2020/8/17:19:46:12 cheat DESKTOP-UCCO8S8 Rollback: Microsoft Visual C++ 2012 Redistributable (x64) component is exe :Ignored Rollback.
2020/8/17:19:46:12 cheat DESKTOP-UCCO8S8 Rollback: Microsoft Visual C++ 2012 Redistributable (x86) component is exe :Ignored Rollback.
2020/8/17:19:46:12 cheat DESKTOP-UCCO8S8 verifyCertificates The file "C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp\Setup\SolutionProvider.dll" is signed.
2020/8/17:19:46:12 cheat DESKTOP-UCCO8S8 CertFindCertificateInStore C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp\Setup\SolutionProvider.dll Succeeded
2020/8/17:19:46:15 cheat DESKTOP-UCCO8S8 Download Play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:15 cheat DESKTOP-UCCO8S8 Notify play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:15 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1001(download started) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:15 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1003(unpackage started) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:15 cheat DESKTOP-UCCO8S8 Notify status SOLUTION_PROVIDER_PACKAGE 1005(network connecting) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:15 cheat DESKTOP-UCCO8S8 Notify pending SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify status SOLUTION_PROVIDER_PACKAGE 1006(network connected) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1009(download completed) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE readerStreamThread exited (0) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1011(unpackage completed) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE writerStreamThread exited (0) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Download Complete SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Notify complete SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 verifyCertificates The file "C:\Users\cheat\AppData\Local\Temp\adsksolutionstub\SolutionProvider.exe" is signed.
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 CertFindCertificateInStore C:\Users\cheat\AppData\Local\Temp\adsksolutionstub\SolutionProvider.exe Succeeded
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 Extracting files from solution stub
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 verifyCertificates The file "C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp\Setup\SolutionProvider.dll" is signed.
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 CertFindCertificateInStore C:\Users\cheat\AppData\Local\Temp\_AI3CC4.tmp\Setup\SolutionProvider.dll Succeeded
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() for log file: C:\Users\cheat\AppData\Local\Temp\Mudbox2020(64-bit)Install.log
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() GetErrorontext returned: Error Context CustomAction licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (84:64) [19:46:12:277]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (84:64) [19:46:12:278]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:64) [19:46:12:278]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 19:46:12: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. Return value 3.
MSI (s) (84:64) [19:46:12:279]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:64) [19:46:12:279]: No System Restore sequence number for this installation.
MSI (s) (84:64) [19:46:12:279]: Unlocking Server

2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() GetErrorContext returned: Error String fatal error
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() QueryAknURL returned: AKN Article https://knowledge.autodesk.com/search-result/caas/downloads/content/march-2020-autodesk-licensing-se...
2020/8/17:19:46:17 cheat DESKTOP-UCCO8S8 PageOpen InstallCompleteDialog
2020/8/17:19:50:36 cheat DESKTOP-UCCO8S8 === Setup ended ===

2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 === Setup started on DESKTOP-UCCO8S8 by cheat ===
2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 Path_Length: 103
2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 Current Directory C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm
2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 Launch
2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 CommandLine
2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 Path_Length: 103
2020/8/17:22:23:09 cheat DESKTOP-UCCO8S8 Current Directory C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp
2020/8/17:22:23:11 cheat DESKTOP-UCCO8S8 === Setup ended ===

2020/8/17:22:23:10 cheat DESKTOP-UCCO8S8 === Setup started on DESKTOP-UCCO8S8 by cheat ===
2020/8/17:22:23:10 cheat DESKTOP-UCCO8S8 Path_Length: 103
2020/8/17:22:23:10 cheat DESKTOP-UCCO8S8 Current Directory C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp
2020/8/17:22:23:10 cheat DESKTOP-UCCO8S8 Launch
2020/8/17:22:23:11 cheat DESKTOP-UCCO8S8 PageOpen LaunchDialog
2020/8/17:22:23:14 cheat DESKTOP-UCCO8S8 PageOpen LicenseDialog
2020/8/17:22:23:20 cheat DESKTOP-UCCO8S8 PageOpen ProductInfoDialog
2020/8/17:22:23:20 cheat DESKTOP-UCCO8S8 PageOpen ProductSelectionDialog2
2020/8/17:22:23:23 cheat DESKTOP-UCCO8S8 PageOpen FullProgressDialog
2020/8/17:22:23:23 cheat DESKTOP-UCCO8S8 Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2020/8/17:22:23:23 cheat DESKTOP-UCCO8S8 Microsoft Visual C++ 2012 Redistributable (x86) return code: 0
2020/8/17:22:23:23 cheat DESKTOP-UCCO8S8 Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2020/8/17:22:23:23 cheat DESKTOP-UCCO8S8 Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2020/8/17:22:23:24 cheat DESKTOP-UCCO8S8 Microsoft Visual C++ 2012 Redistributable (x64) return code: 0
2020/8/17:22:23:24 cheat DESKTOP-UCCO8S8 Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2020/8/17:22:23:24 cheat DESKTOP-UCCO8S8 Installing Autodesk Licensing: "C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\x86\AdskLicensing\AdskLicensing-installer.exe" --mode unattended --unattendedmodeui none
2020/8/17:22:23:33 cheat DESKTOP-UCCO8S8 Autodesk Licensing return code: 0
2020/8/17:22:23:33 cheat DESKTOP-UCCO8S8 Install Autodesk Licensing Succeeded
2020/8/17:22:23:33 cheat DESKTOP-UCCO8S8 Installing Autodesk Mudbox 2020: TRANSFORMS="C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp\x64\Mudbox\Mudbox-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_MBX_2020_ML_Windows_64bit_dlm\" INSTALLDIR="C:\Program Files\Autodesk\Mudbox 2020\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2020/8/17:22:24:42 cheat DESKTOP-UCCO8S8 Install Autodesk Mudbox 2020 Failed Installation aborted, Result=1603
2020/8/17:22:24:42 cheat DESKTOP-UCCO8S8 Rollback: Autodesk Licensing component is exe :Ignored Rollback.
2020/8/17:22:24:42 cheat DESKTOP-UCCO8S8 Rollback: Microsoft Visual C++ 2012 Redistributable (x64) component is exe :Ignored Rollback.
2020/8/17:22:24:42 cheat DESKTOP-UCCO8S8 Rollback: Microsoft Visual C++ 2012 Redistributable (x86) component is exe :Ignored Rollback.
2020/8/17:22:24:42 cheat DESKTOP-UCCO8S8 verifyCertificates The file "C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp\Setup\SolutionProvider.dll" is signed.
2020/8/17:22:24:42 cheat DESKTOP-UCCO8S8 CertFindCertificateInStore C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp\Setup\SolutionProvider.dll Succeeded
2020/8/17:22:24:44 cheat DESKTOP-UCCO8S8 Download Play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:44 cheat DESKTOP-UCCO8S8 Notify play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:44 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1001(download started) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:44 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1003(unpackage started) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:44 cheat DESKTOP-UCCO8S8 Notify status SOLUTION_PROVIDER_PACKAGE 1005(network connecting) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:44 cheat DESKTOP-UCCO8S8 Notify pending SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify status SOLUTION_PROVIDER_PACKAGE 1006(network connected) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1009(download completed) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE readerStreamThread exited (0) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE 1011(unpackage completed) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify info SOLUTION_PROVIDER_PACKAGE writerStreamThread exited (0) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Download Complete SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Notify complete SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 verifyCertificates The file "C:\Users\cheat\AppData\Local\Temp\adsksolutionstub\SolutionProvider.exe" is signed.
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 CertFindCertificateInStore C:\Users\cheat\AppData\Local\Temp\adsksolutionstub\SolutionProvider.exe Succeeded
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 Extracting files from solution stub
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 verifyCertificates The file "C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp\Setup\SolutionProvider.dll" is signed.
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 CertFindCertificateInStore C:\Users\cheat\AppData\Local\Temp\_AI65B7.tmp\Setup\SolutionProvider.dll Succeeded
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() for log file: C:\Users\cheat\AppData\Local\Temp\Mudbox2020(64-bit)Install.log
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() GetErrorontext returned: Error Context CustomAction licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (60:64) [22:24:42:390]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (60:64) [22:24:42:390]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:64) [22:24:42:390]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 22:24:42: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. Return value 3.
MSI (s) (60:64) [22:24:42:391]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:64) [22:24:42:392]: No System Restore sequence number for this installation.
MSI (s) (60:64) [22:24:42:392]: Unlocking Server

2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() GetErrorContext returned: Error String fatal error
2020/8/17:22:24:46 cheat DESKTOP-UCCO8S8 AnalyzeInstallFailure() QueryAknURL returned: AKN Article https://knowledge.autodesk.com/search-result/caas/downloads/content/march-2020-autodesk-licensing-se...

[natasha.l]

Hello @Anonymous, 

The log is pointing at the Autodesk Licensing component is exe :Ignored Rollback. 

Did you apply the Autodesk Licensing Service update? 

Please apply Autodesk Licensing Service Update & Single Sign On Component (2020 & up). Then restart the computer and test the product. If the issue persists continue on to option 2 (Windows).

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.