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Preferences lost on startup

25 REPLIES 25
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Message 1 of 26
FlyZanzibar
4807 Views, 25 Replies

Preferences lost on startup

Hi all,Hopefully this isn't too similar to another issue I saw - seems a bit different to me.

 

I'm new to Fusion, and having installed the software I've noticed I lose my preferences every time I run it. I also notice it displays the teams prompt while loading, and the new update banner once open (screenshot attached). It always relates to the same update, I've checked (Jan 29 2020, V2.0.7421)

 

I also now face the same issue on my laptop, having tried to also use Fusion on there (same account). This happens without fail when I run the program on either PC. Both are Win10, latest version 1909, build 18363.628. 

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25 REPLIES 25
Message 2 of 26
blooest
in reply to: FlyZanzibar

Well, you're not the only one having this issue. I've tried clearing the cache, I've tried reinstalling. Having to reorient my workspace to Z up every time I start a new file -- that option in particular doesn't even persist in-session! -- is infuriating me.

Message 3 of 26
Anonymous
in reply to: FlyZanzibar

I am working as a Consultant in Hungary. I have a user with the same problem. I write this comment to follow this discussion because we can not find an answer.

Message 4 of 26
Anonymous
in reply to: FlyZanzibar

Same here on macOS. First install of Fusion 360 on my machine yesterday (no previous experience with the program) and no settings are saved. Language, Modeling orientation, etc.

 

It always starts up as if it was the first startup after installing.

Message 5 of 26
Anonymous
in reply to: Anonymous

Fresh install on a Win10 machine: Exactly the same problem.

Message 6 of 26
saketsatta
in reply to: FlyZanzibar

Hello,

 

Thanks for bringing this issue to our attention. We have been able to reproduce it and apologize for the inconvenience it is causing. It happens when you create a new account or login to an existing account using a new install of Fusion.


We are working on a fix for this with very high priority. In the meantime there is a workaround that you use to get your preferences working again if you are being impacted by this issue:

 

  1. Shut Fusion down
  2. Go to the location of the preferences file for Fusion
    • WindowsBrowse to %appdata%\Roaming\Autodesk\Neutron Platform\Options{alphanumeric folder name}
    • MacBrowse to ~Library/Application Support/Autodesk/Neutron Platform/Options/{alphanumeric folder name}
    • If you have more than folder with an alphanumeric name, go to the latest one as determined by timestamp
  3. Verify that there is no file called NGlobalOptions.xml there
  4. Manually add the missing preferences file 
    • If this is a brand new account then you can put the attached (intentionally empty) NGlobalOptions.xml in the location from #2
    • If this is an existing account then ideally you can copy the NGlobalOptions.xml from another machine where it already exists in the location mentioned in #2 (ensure that the {alphanumeric folder name} matches on both machines) and paste into the current machine's preferences file location
  5. Restart Fusion

At this point, your preferences workflows should start working again. If it doesn't work please let us know. We will keep you posted on the status of the code fix.

 

Sincerely,

Saket Satta

Fusion 360 Development

Message 7 of 26
blooest
in reply to: saketsatta

Brilliant, that did it for me. Thanks!

Message 8 of 26
dieter.menne
in reply to: saketsatta

Both solutions (xml from backup and empty) did not work for me. Fusion restarted ok, with the "new version" banner displayed, so something must have happened, and language could not be changed.

 

Changing Windows Language to English is an acceptable workaround.

Message 9 of 26
Anonymous
in reply to: saketsatta

Thank you! Preferences are being saved now, except for the language, which still reverts back to the system language on restart.

Message 10 of 26
radiophysique
in reply to: saketsatta

I can confirm that it works not for all settings. Some of them, such as Reverse zoom direction and Limit effects to optimize performance, are still resetting every launch.

Message 11 of 26

Hi @radiophysique ,

 

Can you try putting this attached file in %appdata%\Roaming\Autodesk\Neutron Platform\Options 

 

Note it is in Options, not the alphanumeric folder within options like the other files. Once the file is in, make the changes in preferences and restart and let me know (such as changing default language).

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 12 of 26
Anonymous
in reply to: James.Youmatz

Unfortunately, there's no file attached to your message.

Message 13 of 26
James.Youmatz
in reply to: Anonymous

Hi @Anonymous ,

 

I'm trying... I think it's getting deleted. Let me try here.

 

Edit: Zipped it to try to get it to upload. When you go to use it, unzip the zip file, and move the .xml file per my original post.



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 14 of 26
Anonymous
in reply to: James.Youmatz

Confirmed working on macOS, language selection is now saved.

Thanks for the workaround!

Message 15 of 26

Works for me. Note that this is a new file, no NMachineSpecificOptions.xml was present before. However, I found the file on the backup of my old installation, which also contained NGlobalOptions.xml; the latter is still not present in the changed installation.

Message 16 of 26
dieter.menne
in reply to: dieter.menne

Added later: "on Windows"

Message 17 of 26

Can confirm, it works on Windows 10. Windows size, zoom direction and limited graphics options are unchanged now! Thanks!

Message 18 of 26

Hi all,

 

Good to hear! For Mac location it is ~Library/Application Support/Autodesk/Neutron Platform/Options 

 

Note for anyone reading this and getting a bit confused - do both Saket's steps and my steps to fix all issues in this thread. We are hoping to have a permanent fix out for this real soon! This workaround will work in the interim.

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 19 of 26
saketsatta
in reply to: Anonymous

Hi, thanks for the feedback. It looks like my workaround from yesterday was only partial, apologies for that.

 

James has added the missing steps to get the remaining preferences (Zoom, language etc) to be saved in his replies earlier in this thread. I will add those steps to my answer so the complete workaround is in one place. This should get both the local and global preferences to start working again. Also, as James mentioned, we are working on getting the fix out in the next few days. Thanks for your patience!

 

  1. Shut Fusion down
  2. Go to the location of the global preferences file for Fusion
    • WindowsBrowse to %appdata%\Roaming\Autodesk\Neutron Platform\Options{alphanumeric folder name}
    • MacBrowse to ~Library/Application Support/Autodesk/Neutron Platform/Options/{alphanumeric folder name}
    • If you have more than folder with an alphanumeric name, go to the latest one as determined by timestamp
  3. Verify that there is no file called NGlobalOptions.xml there
  4. Manually add the missing preferences file 
    • If this is a brand new account then you can put the attached (intentionally empty) NGlobalOptions.xml in the location from #2
    • If this is an existing account then ideally you can copy the NGlobalOptions.xml from another machine where it already exists in the location mentioned in #2 (ensure that the {alphanumeric folder name} matches on both machines) and paste into the current machine's preferences file location
  5. Go to the location of the local preferences file for Fusion
    • WindowsBrowse to %appdata%\Roaming\Autodesk\Neutron Platform\Options
    • MacBrowse to ~Library/Application Support/Autodesk/Neutron Platform/Options
  6. Verify that there is no file called NMachineSpecificOptions.xml there
  7. Manually add the missing preferences file 
    • Put the attached (intentionally empty) NMachineSpecificOptions.xml in the location from #6
  8. Restart Fusion

 

Sincerely,

Saket Satta

Fusion 360 Development

Message 20 of 26
Anonymous
in reply to: saketsatta

These fixes did nothing. Prefs are still reset to default on launch. 

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Adobe Target
We use Adobe Target to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Adobe Target Privacy Policy
Google Analytics (Advertising)
We use Google Analytics (Advertising) to deploy digital advertising on sites supported by Google Analytics (Advertising). Ads are based on both Google Analytics (Advertising) data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Google Analytics (Advertising) has collected from you. We use the data that we provide to Google Analytics (Advertising) to better customize your digital advertising experience and present you with more relevant ads. Google Analytics (Advertising) Privacy Policy
Trendkite
We use Trendkite to deploy digital advertising on sites supported by Trendkite. Ads are based on both Trendkite data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Trendkite has collected from you. We use the data that we provide to Trendkite to better customize your digital advertising experience and present you with more relevant ads. Trendkite Privacy Policy
Hotjar
We use Hotjar to deploy digital advertising on sites supported by Hotjar. Ads are based on both Hotjar data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Hotjar has collected from you. We use the data that we provide to Hotjar to better customize your digital advertising experience and present you with more relevant ads. Hotjar Privacy Policy
6 Sense
We use 6 Sense to deploy digital advertising on sites supported by 6 Sense. Ads are based on both 6 Sense data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that 6 Sense has collected from you. We use the data that we provide to 6 Sense to better customize your digital advertising experience and present you with more relevant ads. 6 Sense Privacy Policy
Terminus
We use Terminus to deploy digital advertising on sites supported by Terminus. Ads are based on both Terminus data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Terminus has collected from you. We use the data that we provide to Terminus to better customize your digital advertising experience and present you with more relevant ads. Terminus Privacy Policy
StackAdapt
We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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Your experience. Your choice.

We care about your privacy. The data we collect helps us understand how you use our products, what information you might be interested in, and what we can improve to make your engagement with Autodesk more rewarding.

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Explore the benefits of a customized experience by managing your privacy settings for this site or visit our Privacy Statement to learn more about your options.