Issue with accessing Fusion 360 - "Autodesk Identity Manager" error

[alvaro.pinkish]

Hello everyone,

I am having an issue accessing Fusion 360. After opening Google Chrome, the program unexpectedly closed and since then I have been unable to launch Autodesk Fusion 360. Whenever I try to launch the program, I receive an error message that says "A software problem caused Autodesk Identity Manager to close unexpectedly". I have already followed the steps provided in the Autodesk Knowledge Base, including:

• Using the Autodesk Service Utility to run a network diagnostic test and receiving a positive result
• Disabling my antivirus and firewall to eliminate any possible conflicts
• Update the system and graphic card (only one)

I have tried restarting my computer, uninstalling and reinstalling Autodesk Fusion 360, and checking the updates, but the problem persists.

However, the issue still persists and I am unable to send error reports. I would kindly ask for your assistance in resolving this issue.

Could you suggest a solution or any additional steps that I could take to fix the problem?

Thank you in advance for your help and I look forward to hearing from you.

Best regards,

[JaneFan]

Hi alvaro.pinkish,

Sorry to hear that you are having trouble to launch Fusion. Would you please provide the log files so that we can check what is going on wrong? Here is the way to find the log files: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-manually-co...

Besides, from the symptoms it looks similar to https://forums.autodesk.com/t5/fusion-360-support/fusion-360-crashing-on-startup-after-april-update/... which was resolved by re-installing adsso. Not sure whether it is the same case. If you adsso version is old, would you mind upgrading adsso to check whether it can solve your issue?

The ways to update adsso:
Windows: https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/A785RG35hP8oUR96WrYkn.html
Mac: https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/lU72IykKwXwQu0EoCBxle.html?us_...