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Unsupported Browser Error

32 REPLIES 32
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Message 1 of 33
hehlaA3NXB
1848 Views, 32 Replies

Unsupported Browser Error

When I try to open Fusion 360 on my windows computer it says I'm using an unsupported browser. I've tried two of the supported browsers, and a clean install from a supported browser but still no luck. How do I fix this?

32 REPLIES 32
Message 21 of 33
hehlaA3NXB
in reply to: dan.banach

Sorry for not getting back to you on this sooner. I tried your last two suggestions, but my settings already matched the suggestions in the articles. I'll be trying a different computer soon, as you suggested.

Message 22 of 33
hehlaA3NXB
in reply to: dan.banach

@dan.banach I tried opening Fusion 360 in the Chrome browser on a different computer, but still had the same error.

Message 23 of 33
hehlaA3NXB
in reply to: hehlaA3NXB

I also tried opening it locally on a different computer and still had no luck.

Message 24 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB 

Thanks for trying on a different computer. I'll ask the support team to relook at your account. I'll keep you posted.

 

Thanks for your patience.

-Dan

 



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 25 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB 

I noticed that you're still using a Single-User Storage. Can you please try to update and update your projects to a Fusion Team and see if this helps? Click here for instructions on how to transfer Fusion 360 projects from Single User Storage to a Fusion Team. 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 26 of 33
hehlaA3NXB
in reply to: dan.banach

@dan.banach I've never been able to open Fusion 360, so I don't have any projects to move.

Message 27 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB 

I'm going to send you a private message.

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 28 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB

The development team asked if you could try creating a Fusion Team via Fusion Onboarding site.

Let us know if you can create the team and then log into Fusion.

Keep us posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 29 of 33
hehlaA3NXB
in reply to: dan.banach

@dan.banach It said the server encountered an unexpected error.

Message 30 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB 

Thanks for trying. The engineering team is looking at your account to identify the issue. I should know more shortly.

I'll keep you posted.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 31 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB 

Good news. The team found an issue with your profile. Can you please try to log into Fusion with your school email and let me know if you have success?

 

Thanks for your patience as we figured this out.

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 32 of 33
dan.banach
in reply to: hehlaA3NXB

Hi @hehlaA3NXB 

Wanted to check-in and see if you were able to log into Fusion 360 and create a Fusion Team from your school email?

 

Thanks,

-Dan



Dan Banach
Sr. Technical Manager & Community Manager

If my post resolves your issue, please click the Accept Solution button.
Message 33 of 33
hehlaA3NXB
in reply to: dan.banach

Hello Dan, account works now! thank you so much for all your help through this issue. I'll mark it as resolved after I post this message. Happy new year!

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