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Unresolved Component

tigertooth4
Advocate

Unresolved Component

tigertooth4
Advocate
Advocate

Hi,

 

Recently I got this error quite often. Usually happens when I change back and forth between offline / online modes or the network connection is not good.

 

Some linked components randomly lost. My workaround was to delete the errored components and and them back again. But ... it is pretty annoying. I found someone mentioned they have the same problem.

 

So would it possible to know why ? And how to fix it?

 

Thx!

 

undefined

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16 Replies
Replies (16)

ahsan.autodesk
Autodesk
Autodesk
Hi there,

Sorry to hear about this issue. Since it is repeatable for you, I would like to work with you and try to understand/fix the issue. To begin with, can you please share your diagnostics files? Also, it'll be great if you can share your project with me: ahsan dot ali at autodesk dot com.

Appreciate your help
Thx
Ahsan
Ahsan Ali
Fusion Senior Software Architect
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tigertooth4
Advocate
Advocate

Hi @ahsan

 

Sure! I just send you an email. Can I send the whole package of diagnostic .zip file to you? Via email? 

 

Best,

XJ

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ahsan.autodesk
Autodesk
Autodesk
Thanks for the email and the data set. We'll investigate the issue and get back to you soon. Please do send me the diagnostic files through email too.

Regards,
Ahsan
Ahsan Ali
Fusion Senior Software Architect
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ahsan.autodesk
Autodesk
Autodesk
Hi there,

Thanks for the diagnostic files. I'm seeing that a lot of the web service calls are repeatedly failing for you. As you mentioned, this could be attributed to the flaky network. May I suggest that you switch over to manual Offline mode (through the "Work Offline" command), and only come to online mode when needed.

The design you sent is already in an unresolved state. Is it possible for you to send me the previous version of that file?

Thx
Ahsan
Ahsan Ali
Fusion Senior Software Architect
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tigertooth4
Advocate
Advocate

Hi Ahsan,

 

Unresolved component appears again in one of my other design. This time network conditions are good.

This time I just updated Fusion360 according to the update notification and restarted. 

 

Then I saw some references are missed in my other design. Sigh...

 

I'll send the diagnositc file .

 

Thx!

 

XJ

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tigertooth4
Advocate
Advocate

Hi Ahsan,

 

I noticed the unresolved component will show in the design's children list, like so:undefined

 

but it will not be openned if I click the link, error message shows like: 

undefined

 

Hope it helps.

 

Best,

XJ

 

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ahsan.autodesk
Autodesk
Autodesk

Hi there,


We've identified a potential problem when downloading files with Chinese characters. Now, certainly it doesn't happen with all files with Chinese characters. Only with some specific ones. However, we're yet to narrow down on what causes this. If you notice this issue always with a specific set of files, please do let us know. We're going to investigate a fix in a forthcoming release.

 

Sorry about the trouble and thanks for your patience.

Ahsan

Ahsan Ali
Fusion Senior Software Architect
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IbrahimAltiay
Enthusiast
Enthusiast

Hey Ahsan,

 

I've also run into this issue, although I don't have any special characters in my file names. I ran into the issue yesterday when the update was being made and I had to go offline.

 

I've attached the diagnostics, I hope that they help you in finding a solution.

 

 

In the mean-time, I've promoted the previous version and the references are not broken in it. I'll have to just redo a bit of the work but thankfully not much.

 

Thank you!

Ibrahim

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ahsan.autodesk
Autodesk
Autodesk
Hi there,

Thanks for reporting the issue, and sorry about the trouble.
Can you tell me which file you were trying to open when you saw this issue? From one of the log files, it appears this happened when you were trying to recover the file "ichi-refresh-ALPHA5".

Regards,
Ahsan
Ahsan Ali
Fusion Senior Software Architect
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IbrahimAltiay
Enthusiast
Enthusiast

Hey Ahsan,


Yeah the file is ichi-refreshALPHA5. Version 18 is fine, while v19 has the corrupt references.


Thanks,

Ibrahim

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ahsan.autodesk
Autodesk
Autodesk
Hello XJ,

Sorry for the delayed response, but we've been working on your issue in the past week or so. We've identified the reason why your assembly has unresolved components. Here is a likely scenario:

- Open an assembly
- Assume the network is bad, due to which there was a problem downloading one of the referenced files
- The assembly opens with a warning about an unresolved component
- Ignore the warning, edit the assembly and save
- Close and reopen

The assembly will now open in an unresolved state even if the network connectivity is good.

Unfortunately, saving the assembly in an unresolved state will permanently leave that assembly in an unresolved state. We're debating whether to disable save on such assemblies, or simply warn the user about it, but still allow him to save it. Let us know your thoughts.

At this point, unfortunately, your bad assembly cannot be repaired. Our apologies for the inconvenience. I hope you'll be able to continue by promoting a previous version.

Thx
Ahsan
Ahsan Ali
Fusion Senior Software Architect
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tigertooth4
Advocate
Advocate

Hi Ahsan,

 

Thanks for the reply!

 

I personally incline to give user a warning about the potential risks. 

 

The newest update claimed a fix for the unresolved component problem. Let's see if 

it is fixed. But I learnt from forum, that one should keep components a linked one only 

if it is really necessary. Otherwise just break the link. So I'm keeping this as a principle for

assembly. 

 

BR,

XJ

1 Like

ahsan.autodesk
Autodesk
Autodesk

Code has now been added in Fusion to detect these situations (where we have unresolved components) and warn the user when (s)he tries to save/save-as/export the file. The user will then have the choice to cancel out of the save. Thanks for the inputs.

Ahsan Ali
Fusion Senior Software Architect
0 Likes

tigertooth4
Advocate
Advocate
Thanks very much for all the efforts!!

BR
XJ
0 Likes

7sixtwo
Explorer
Explorer

im having the same problem but in all english, suddenly 80% of my work is unresolved and if i do anything weeks of work will be lost. why is this happening?


@tigertooth4 wrote:

Hi,

 

Recently I got this error quite often. Usually happens when I change back and forth between offline / online modes or the network connection is not good.

 

Some linked components randomly lost. My workaround was to delete the errored components and and them back again. But ... it is pretty annoying. I found someone mentioned they have the same problem.

 

So would it possible to know why ? And how to fix it?

 

Thx!

 

屏幕快照 2016-04-27 下午12.19.41.png


 

0 Likes

ahsan.autodesk
Autodesk
Autodesk

Hi @7sixtwo,

Can you please send me your diagnostic log files? They will help understand the problem better. Refer to this article: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

 

Thx

Ahsan Ali
Fusion Senior Software Architect
0 Likes

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We use Hotjar to deploy digital advertising on sites supported by Hotjar. Ads are based on both Hotjar data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Hotjar has collected from you. We use the data that we provide to Hotjar to better customize your digital advertising experience and present you with more relevant ads. Hotjar Privacy Policy
6 Sense
We use 6 Sense to deploy digital advertising on sites supported by 6 Sense. Ads are based on both 6 Sense data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that 6 Sense has collected from you. We use the data that we provide to 6 Sense to better customize your digital advertising experience and present you with more relevant ads. 6 Sense Privacy Policy
Terminus
We use Terminus to deploy digital advertising on sites supported by Terminus. Ads are based on both Terminus data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Terminus has collected from you. We use the data that we provide to Terminus to better customize your digital advertising experience and present you with more relevant ads. Terminus Privacy Policy
StackAdapt
We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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We care about your privacy. The data we collect helps us understand how you use our products, what information you might be interested in, and what we can improve to make your engagement with Autodesk more rewarding.

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