Unable to renew educational access to AutoCAD as no banner or anything appears

[tnottage]

Hi, I'm having the same problem. I have tried clicking on various products that I do not have licenses for, but no pop-up window asking me to renew has appeared.

This topic was split from an older topic by @LeoWarren-EDU to keep the Community tidy

[LeoWarren-EDU]

Hi @tnottage,

Welcome to the Autodesk Community! I apologise for the late reply as I was on vacation last week.

I've just checked your account and I can see you are verified into 2025. However, I don't see an updated AutoCAD subscription which ended on 9/17/24. Can you try to download AutoCAD from the Education Product page again? You don't need to reinstall, it just happens that button to download the software also assigns a license to your account. 

I hope this helps,

[LeoWarren-EDU]

Hello, @tnottage,
Did the information provided in my previous post help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 
 

All the best,

[tnottage]

Hi Leo,

I have redownloaded AutoCAD but I am still getting a window pop-up telling me that my license has expired when I open the product. However, the product is working. Thanks for your suggestion, but I'm not sure it has yet to make a difference?

[LeoWarren-EDU · Accepted solution]

Hi @tnottage,

I've checked your account, and the expiry date for AutoCAD hasn't changed, so I've created a case for you with our Education support team, who will be able to investigate this further. Please don't hesitate to reach out if you have any questions.

All the best,