Cant verify my eligibility for educational license

[APRUBIO]

Dear reader, 

I took a look at the forum before posting this but I cant find a solution for my issue. 

I am a grad student, planning on graduating on May 2026 and I cant renew my Fusion Educational License where I hold lots of my research. After filling the form with all correct information, I got this pop up:

Unfortunately the maximum number of verification attempts was reached and we were unable to confirm your eligibility for educational access to Autodesk products. Please contactSheerID(our identity verification provider) if you need to try again

I contacted SheerID and they told me to contact Autodesk, that they cant solve this issue. 

Im a bit lost so I decided to post here. 

Alfonso

[pendean]

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@APRUBIO wrote:

...I took a look at the forum before posting this but I cant find a solution for my issue. ...

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EDU licensing Support is at a different forum and your topic comes up all the time: here is the link

https://forums.autodesk.com/t5/education-installation-licensing/bd-p/stu_edu_EILA

[LeoWarrenADSK · Accepted solution]

Hi @APRUBIO,

Welcome to the Autodesk Community!

Please reach out to our Education Team through the Autodesk Assistant, as they will be able to grant further attempts. Please don't hesitate to reach out if you need any further assistance.

All the best,

[LeoWarrenADSK]

Hello, @APRUBIO,
Did the information provided in my previous post help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 

All the best,