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Autodesk student account undergoing export screening

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Message 1 of 6
dinesh_kumarkhatri89554
114 Views, 5 Replies

Autodesk student account undergoing export screening

dinesh_kumarkhatri89554_0-1720632066660.png

 

Original Title: can someone help to solve this problem
Title changed by @LeoWarren-EDU to improve clarity.

5 REPLIES 5
Message 2 of 6

Hi @dinesh_kumarkhatri89554,

Export Screening is a process we are legally obliged to complete as part of our Export Control obligations. For most users this message should clear within 5 business days but in the event this message persists, please feel free to reach our here or contact our support team who can collaborate with our Export team.

 

Thank you for your understanding and all the best,

 

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 3 of 6

[image: image.png]

Why can't I download?
Message 4 of 6

Hi @dinesh_kumarkhatri89554,

Unfortunately your account is still undergoing Export Screening, once completed you will be able to download and access Autodesk software.

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 5 of 6

Sir, how long this process will take its been 72 hours already

Message 6 of 6

Hi @dinesh_kumarkhatri89554,

 

Unfortunately, this process can take around five business days to be completed but can take longer due to our Export Compliance obligations. If there is no change within the next couple of days, I will escalate your account to the Education Support team, who can reach out to our Export Team.

 

Thank you for your patience,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette


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