Autocad access expired, but my education account is verified into 2025

[max_medinaga]

Hi,

I have the same problem with my student licence

Thank you in advance for your reply

This topic was split from an older topic by @LeoWarrenADSK to keep the Community tidy

[LeoWarrenADSK]

Hi @max_medinaga,

Welcome to the Autodesk Community!

I've checked your account, and I can see you're verified into 2025 with AutoCAD and Robot Structural Analysis licenses - so you should be set for the year ahead. Instead, I recommend that you reset the licensing service on your computer to force the software to look for the new license rather than your old one. You can find the instructions on how to do this by clicking here.

All the best,

[max_medinaga]

Hi,

I've followed the instructions and also contacted one of the school's IT specialists, but the problem persists. It seems that I don’t have an active license, as shown in the screenshot.

Thank you for your time. I hope the issue can be resolved soon.

[LeoWarrenADSK]

Hi @max_medinaga,

Can you try downloading AutoCAD and Robot Structural Analysis from the Education product page again? You don't need to reinstall but this should assign a new license to your account.

All the best,

[max_medinaga]

I tried to fix it, but it didn’t work. I also downloaded the reset login zip, but that didn’t work either. I uninstalled all the AutoCAD versions I had (2022, 2024, 2025 in English and 2025 in French) and reinstalled AutoCAD 2025 in English, but it still didn’t work

[LeoWarrenADSK · Accepted solution]

Hi @max_medinaga,

I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarrenADSK]

Hi @max_medinaga,

I wanted to check in as I can now see that see your case with our support has been marked as resolved. Is everything working, or do you need any further assistance? If everything is working well, I'd be happy to hear from you; otherwise, please don't hesitate to let me know of any issues or questions.
 

All the best,

[bryandradepaz]

I have the same problem. Today, my educational license expired, but I have succesfully renewed it for another year. I have received a mail saying that. The problem is that I still have a message at Autocad program saying that my license expired. It seems to be that I can't renew the access. I've even downloaded a new version in order to renew the access, but the problem persists.

I hope you can help me.

Thank you.

[LeoWarrenADSK]

Hi @bryandradepaz,

Welcome to the Autodesk Community!

I've just checked your account and whilst I can see your access has been extended into 2025, the product licenses have not been extended. Can you try downloading from the Education product page again? This should prompt a fresh license to be assigned to you, and you shouldn't need to reinstall as this is only a license update.

I hope this helps,

[bryandradepaz]

I've already tried that but I still don't have my license extended. There persists a message in the program interface that says that my license expired. 

Can I do something else? 

Thanks.

[LeoWarrenADSK · Accepted solution]

Hi @bryandradepaz,

I've just created a case for you with our Education support team, who will be able to resolve this for you. If you have any questions or don't hear from our support team, please feel free to reach out.

All the best,

[LeoWarrenADSK]

Hello, @bryandradepaz,
Did the support case created in my previous post help you and answer your question? 

If yes, please click on the "Accept as Solution" button. Then also other community users can easily find and benefit from the information. 

If not, please don’t hesitate to give an update here in your topic so all members know what the progression on your question is and can suggest the next steps that might be helpful for you to achieve what you´re looking for. 
 

All the best,

[ozgur_topcuoglu5306]

Hello, I am currently facing the same issue. I did not renew my Autocad student license within the 30day period. Later, I resubmitted my documents and successfully renewed my student access. However Autocad still recognizes my expired license and keeps showing the same error every time I open it. This issue does not occur in Revit. My new license appears correctly there.

Have you managed to solve this problem? 

Thanks