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3D viewer not working properly in Design Collaboration

robert.klempau
Advisor

3D viewer not working properly in Design Collaboration

robert.klempau
Advisor
Advisor
‎08-17-2018 12:01 PM

Hello @markus_briglmeir,

 

I found some strange behavior in the 3D viewer in Design Collaboration.

I can't reset the section box or the section planes.

When I turn the section Z plane on, my model disappears.

When I zoom extremely out, I see the Z plane but can't move the Z plane to somewhere so will see the model back.

Also when I turn the Z plane off I am not able to select another plane or the box. The buttons in the popup list won't appear.

Please see the screencast video. 

 

I hope you can help.

Even if I log in as a different user on my laptop I get the same result.

I did not check what happens If I log in on another computer.

I can try that tomorrow.

  

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

Kind regards,
Robert Klempau
Senior Consultant AEC
Cadac Group AEC BV

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Henrik-B
Autodesk
Autodesk
‎08-20-2018 07:08 AM

Hello Robert,

 

Thank you for the screencast, which shows the problem(s) very clearly. I logged a defect about both problems you described:

 

1. SectionTool handle appears way too far outside to be helpful.


2. After a view switch, Section Tool does always keep the initially selected mode and doesn't allow to select another mode anymore.

 

The problem was not easily reproducible with my test projects. Would it be possible to contact you directly to get access to your project in order to investigate the problem on your project? We could try to solve it otherwise, but being able to reproduce it exactly as in your video would probably be the fastest way to find the reason.

Some first workarounds that might help until we have a proper fix:


For 1.:
Using the ViewCube menu (arrow-symbol at the bottom-right corner of the view cube), you can switch to perspective camera. This makes it possible to move inside a building without section plane.

 

ViewCube.jpg

For 2.: If the SectionTool refuses to reset, a page reload will reset the viewer state and should help here. In Design Collaboration, a page reload preserves where you are (e.g. package, team, selected viewable etc.)

 

Henrik Buchholz

SW Architect

Autodesk

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robert.klempau
Advisor
Advisor
in reply to Henrik-B
‎08-20-2018 11:56 AM

Hello Henrik,

 

You can contact me if you like.

I will send you a private message with my contact information.

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

Kind regards,
Robert Klempau
Senior Consultant AEC
Cadac Group AEC BV

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markus_briglmeir
Community Manager
Community Manager
in reply to robert.klempau
‎09-04-2018 03:24 AM

See direct message please @robert.klempau.

Thanks,

Markus


Markus Briglmeir, Product Manager BIM 360 Design Collaboration
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