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3D designs can’t be viewed on some Android devices

78 REPLIES 78
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Message 1 of 79
Bud_Schroeder_ADESK
6609 Views, 78 Replies

3D designs can’t be viewed on some Android devices

Hello,

 

The Autodesk A360 app for Android uses the latest, high-end graphic systems to boost the 3D-design viewing experience to the max.

 

Unfortunately, some Android devices can’t load 3D models that are stored on A360.

 

If you get a “not supported” message when loading a model, your device is one of these devices.

 

Please use a supported device or access the model from the Autodesk 360 website. http://www.autodesk360.com/

 

If your device is already listed here, vote for it to help us improve our 3D viewing support. If your device isn’t listed, please add it to this thread as a comment.

 

Sorry for the inconvenience.

 

 

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


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78 REPLIES 78
Message 2 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Samsung Galaxy Tab 8.9 Android Version  4.0.4

 

Message 3 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Thanks Chirag,

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 4 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Your welcome. Thank you for your help.

 

-Chirag

Message 5 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Google Nexus 7 (2012 version)

Android 4.4.4 can't use.

Thanks!

Message 6 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Thanks for adding your device to the list.

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 7 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

HP Slate 7 Plus

Message 8 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Thanks Joe for adding your device to the list.

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 9 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Samsung Galaxy Tab 10.1 (gt-7510)

Android 4.0.4

Message 10 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Thanks Justin for taking time out to share the device details with us. I have added this to a Wiki that we are using to track this data for the mobile team.

Thanks again for the feedback.

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 11 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Hisense Sero 7 Pro

Message 12 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Thanks Paul for sharing the details on the tablet you are using. I have added it to our tracking Wiki. Can you also tell us what version of Android you are running?

Thanks again for sharing the details with us.
Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 13 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Version 4.2.1. Thank you!
Message 14 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Thanks Paul and have a great New Year.

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 15 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Asus TF300T andrioid 4.2.1

 

If the app need better hardware never I will use it because my tablet is a secondary gadget and prefer laptop (windows) before expensive android tablet. However thanks.

Message 16 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Hi Edwin,

Thanks for letting us know what tablet model tablet you are using and about using a laptop over a tablet. We appreciate all the feedback from everyone.

Thanks again for the details on this.
Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 17 of 79

I have the same problem on my ACER ICONIATAB A200 with Android 4.0.3

Message 18 of 79

Thank you Cedric for letting us know about your Android tablet. We have added it to our list of Android devices that are not working with the new 3D Viewer.

Thanks for posting this information to us.
Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


Message 19 of 79
Anonymous
in reply to: Bud_Schroeder_ADESK

Asus Transformer TF-701A with Android 4.4.2

Message 20 of 79
Bud_Schroeder_ADESK
in reply to: Anonymous

Hi Paul,

Thanks for letting us know what version you are running as well.

Have a great day.
Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


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