Vault Professional 2023 Crashes when viewing 3D files with Autodesk Viewer (Forge)

[able.m]

In Vault Professional 2023, I am trying to view 3D files (DWFX/DWF) using inbuilt Autodesk Viewer (Forge), But it crashes.

I have installed the Vault 2023.1 Update(Client), but the issue still persists.

Note: 2D files (DWG) are opening in the viewer (Forge and Design Review)

Step 1:

Step 2: Select DWF/DWFx file and Go to View tab. Click on the Version and it tries to open in Autodesk Forge viewer and then crash.

Thanks,

Able M Peter

[ihayesjr]

@able.m 

Can you share one of your DWF files that crash?

[able.m]

Hi ihayesjr,

Please find the attached DWFX file.


1. Not able to view 3D files in Vault Professional 2023 using Forge viewer.
2. RVT file : Error while publishing visualization file.
3. [cid:90a1b54c-5289-4e58-969d-3b620f308640]
4. Unable to view files in Vault Thin Client (DWG/DWFX). Please find the below screenshots.

[cid:9ca80f32-add6-40e1-9570-f82303e45b3b]
[cid:c7e47f1f-9468-469c-b3c3-1e2693e11612]

[able.m]

Attached a file

[ihayesjr]

@able.m 

I am able to reproduce the crash with your files.

Please create a support ticket for this issue and add a reference to the following bug number.

PDM-37295

[able.m]

Can you please provide link to create support ticket?

[able.m]

@ihayesjr,

Could you please provide the link to create support ticket?

[ihayesjr]

@able.m 

Log into the management portal and you will see an option to create a link.

[able.m]

Hi @ihayesjr,

I can't see "Create Link" option in home.

Below screenshot is my Home page.

[CGBenner]

@able.m 

What type of subscription do you have?  Are you logging into the portal using the same email and account that your subscription is assigned to?  Are you the account admin where you are working?

[ihayesjr]

Your primary admin may have it set that you cannot create a case. Check with the primary admin for your licenses and see if they can create the case for you.

[able.m]

Let me check and revert you. Thanks

[able.m]

Hi Irvin Hayes Jr / Chris Benner,

Primary admin can't also see the option to create ticket. Can you please tell me where we can configure the permission for raising ticket?

@ihayesjr @CGBenner 

[ihayesjr]

@able.m 

Can you sign into this link?

https://knowledge.autodesk.com/contact-support

[ihayesjr]

Or this one.

How to contact support | Account Management | Autodesk Knowledge Network