Vault Client Log File Location

[Anonymous]

Hi all!

We are currently moving Vault from local machine to the server.

I got the IP to our server and everything, and trying to login but there is some kind of error and I need to see LOG file to understand what is going on.

And the problem is- I can't find that log file anywhere.

Any idea where it is located?

[Anonymous]

I found out that accordig to this article:

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Logs supposed to be here:

"C:\ProgramData\Autodesk\VaultServer\FileStore" 

But I don't see any recent LOG.

[KooCheeKit]

Hi,

For this type of error, should be at server side. The log can be viewed from the ADMS console as shown below for example. Or go to folder and open the log files.

Regards,

[Anonymous]

I am little lost, tried different things, but cannot seem to get it working. 

Here is what Log is saying:

12/03/2018 09:08:07 *******************************************************************

Error: Soap Exception ( mesg-id = 636564424871336456 )

Exception: WebServiceError [8005] (XXXXXXX)

Stacktrace:    at Connectivity.Server.Proxies.ServiceAccessor`3.Execute(String remoteServer, Action`1 action)

   at Connectivity.Filestore.AuthenticationService.CreateSession(AuthCredentials creds, String dataServer, String knowledgeVault, LicenseMode licenseMode, Boolean isLicensed, Byte[] p, SecurityHeader oldSession)

   at Connectivity.Web.Filestore.v23.AuthService.SignIn(String dataServer, String userName, String userPassword, String knowledgeVault)

   at SyncInvokeSignIn(Object , Object[] , Object[] )

   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)

   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Exception(Inner): There was no endpoint listening at http://XXXXXXX/AutodeskDM/Services/_impl/SiteService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

Stacktrace(Inner):

Server stack trace:

   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

   at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

   at Connectivity.Server.Proxies.SiteService.SiteService.SignInSite2(SignInSite2Request request)

   at Connectivity.Server.Proxies.SiteAuthenticator.SignIntoSite(String remoteServer, String vaultname)

   at Connectivity.Server.Proxies.ServerTokenCache.Get(Lazy`1 authenticator, String remoteServer, IResourceStore vault, SecurityHeader expiredToken)

   at Connectivity.Server.Proxies.ServiceAccessor`3._service(String remoteServer, Boolean reSignin)

   at Connectivity.Server.Proxies.ServiceAccessor`3.tryexecute(String remoteServer, Action`1 action, Int32 attemptCount)

   at Connectivity.Server.Proxies.ServiceAccessor`3.Execute(String remoteServer, Action`1 action)

Exception(Inner): Unable to connect to the remote server

Stacktrace(Inner):    at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)

   at System.Net.HttpWebRequest.GetRequestStream()

   at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

Exception(Inner): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XXXXXXX

Stacktrace(Inner):    at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)

   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

[Madhan_T · Accepted solution]

Hi,

In the past, the reported error can be resolved by entering the IP address of the server to the local hosts file or adding loopback IP with FQDN on the server's hosts file. For more info, please refer the following link

https://forums.autodesk.com/t5/vault-forum/failure-calling-web-service-vault-2015/td-p/5297559

Regards,

Madhan

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

[Anonymous]

Added this to the server HOST file:

127.0.0.1 <name of our Vault>

And added this to my local machine:

Server IP address <name of the Vault>

Doesn't seem to work.

Still getting same error.

[Anonymous]

Thank you Madhan for the help!

[Madhan_T]

You are welcome!

Regards,

Madhan