Vault Basic 'View in window' behaviour

[DCA3000]

I've been using Inventor Pro 2022 and Vault Basic 2022 for a couple of years, and have just been given a new workstation by my company. Inv and Vault 2022 are installed, as is Design Review.

On my old PC, when in the Vault right-clicking on a dwf (or dwg) and selecting 'open in window' did just that, the drawing opened in a small window within the vault software. This is how I like it.

On my new PC doing this results in the drawing opening in Inventor Read-only. I don't want this, I want it to open in a window as it used to. I have been through the various options screens in Vault and everything looks to match the settings of my old pc.

What am I missing?

Thanks

[gandhey]

Hello @DCA3000 ,

Are you doing the 'View in Window' command on the same file in new machine ?

Can you check if you have the dwf file created for the inventor file you are trying to view ?

If yes, can you please share the video of the issue.

regards,

Yogeshwar

(Vault team)

[RajSchmidt]

Have a look at the various settings in your client options. Especially the default settings for viewing (https://help.autodesk.com/view/VAULT/2022/ENU/?guid=GUID-18A5B6A9-933C-46AF-9865-79A15C3ED6E5)

Another hint: You should really consider updating the software since neither Vault nor Inventor 2022 are supported on Windows 11.

[DCA3000]

Hi, sorry for the delayed reply! In answer to your questions, this happens with any file, not just the one in the video.

Also, we have our Inventor / Vault set up so that a DWF is generated any time a file is checked into the Vault.

I've attached a video showing what happens, screen capture wouldn't work properly so the video was taken with my phone.

Previously, when I clicked on the image in the preview tab, a larger image would appear there, but now I get a message saying to install Design Review.

Design Review is installed but I still get this message.

When I right click on the file and select 'View in window' you can see what happens. Previously, the file would open in a window (in fact you can see a window appear for a split second)

it then disappears again and Inventor Read-only opens showing the file.

I've checked all my settings in the Vault and Inventor and they appear to be the same as on a colleague's machine which is working as expected.

Any thoughts?

[steveh3]

Do you have Inventor installed on that machine? We had a similar situation on users who don't use Inventor , they only had Vault and the View in Window would always open in Read-Only. Have to do some digging to see what we did to fix this.

Also, I am assuming you are trying to view the same file on both machines? If the dwf doesn't exist or failed on check in...It will open in Inventor Read-Only.

Best,

Steve H

[ihayesjr]

Please review this article.

Start by launching Design Review outside of Vault. 

"Autodesk Design Review is not installed and is required to view files..." when viewing files in Vau...

[mikeh4]

@ihayesjr  I'm using Vault Pro 2024.  Would you confirm that this solution is going to use Design Review and will not use the Autodesk Viewer, and the only way to use the Autodesk Viewer in the "View in Window Function" is to have Inventor or Inventor RO installed?  Where I'm struggling is having Options set to use Autodesk Viewer the preview pane appears to be using the Autodesk Viewer, but if I do "View in Window" it tries to fire up Inventor when the DWF files do exist in Vault.  Is that "As Designed"?  Or does a newer Vault address this?

Thanks!

[ihayesjr]

@mikeh4 

According to your settings, the View tab and "View in Window" options should always use the Autodesk Viewer if a DWF file is available.

If you encounter the error, it indicates that Inventor must be installed when using the "View in Window" option, and a DWF is available; this is a known bug.

[mikeh4]

Thanks @ihayesjr  - Assume it's documented well enough on your side so no need for us to add to it?  Appreciate the promptness!