Unable to update file references

[Anonymous]

When trying to Get a file with dependents, I get a Get/Checkout Errors dialog box with the error: "File reference not processed" for each of the dependents.  This happens to multiple users with multiple systems types.  It appears that the files are downloaded locally, but I'm not confident that they are correct.

The file is a .nwf while the dependents are .nwd files.

Any suggestions?

Thanks,

[junyi_zhu · Accepted solution]

Do you have Navisworks installed on those machines? This message is saying vault is unable to fixing the reference paths in the parent file. So the links will be broken if the children have been moved or renamed in vault.

[Jason.Courtemanche]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @junyi_zhu provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Regards,

Jason

[Jason.Courtemanche]

Hi @Anonymous

I am checking back to see if my post or others helped you with your problem. Please add a post with how you decide to proceed and your results so other Community members may benefit.

Please hit the Accept as Solution button if a post or posts solves your issue or answers your question.

Regards,

Jason

[Jason.Courtemanche]

Hi @Anonymous,

If @junyi_zhu suggestion did not resolve the issue. Please provided more information.

Regards,

Jason