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Revit and Vautl Professional 2016 - Load Family from Vault - Load greyed out

11 REPLIES 11
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Message 1 of 12
martin.fuernstein
938 Views, 11 Replies

Revit and Vautl Professional 2016 - Load Family from Vault - Load greyed out

Hi all,

 

I know this topic was handled before:

http://forums.autodesk.com/t5/vault-general-discussion/revit-load-family-from-vault/m-p/5310277/high...

 

but my problem seems to seek for a different solution:

 

 

My Revit Indexing service seems to be properly installed and is of course activated, but during the Indexing run, I can see the following errors in the FileStore logs:

 

Warning: Deep Indexing of 'M_WT-Tragwerk T-Profil-Schnitt.rfa' (ResourceId: 30473) failed.
Exception: Unable to initialize the Dynamo Helper Service. Make sure the Revit Core Engine integration is installed.

 

The Dynamo Helper Service is running and actually creates some CPU load during the run, but the result is still the same:

 

Can't load families from Vault and also the categories are missing 😞

 

Anyone an idea?

 

I'm sitting on this problem for more than 2 days now 😞

 

Thanks in advance!

Martin

 

11 REPLIES 11
Message 2 of 12

Did you ever get a response for this from anyone?

 

I've got Revit Plugin installed

The service is running, indexing option is checked, I've waited 20 minutes!

I got it working once but was not sure what I did to manage it, and now I can't repeat that success.

Message 3 of 12

Hello James,

 

sorry for the late answer.

 

well I got this pushed to EPS the time it happened, but they couldn't give me a solution either.

 

The error appeared for me when I used a Win 7 test system that had installed a Vault 2015 ADMS before. I can only guess the registration of the Revit 2016 plugin failed at some point. 

 

When I installed Vault 2016 on a fresh Server 2012R2 I didn't have any issues about deep indexing anymore.

 

Did you have a check at the ADMS logs if Deep Indexing just didn't start or if it failed like in my case?

 

BR
Martin

Message 4 of 12
huanggy
in reply to: martin.fuernstein

We meet same problem. 

 

we had enable the Revit index and add those files to Vault again, but still failed to load . we are using Vault Professional 2016.

 

And can't set it in Vault option's search tab too.

 

Gengyun

loadfamily.pngVaultOpt_search.png

Message 5 of 12
koop
in reply to: huanggy

Tags (1)
Message 6 of 12
PineHex
in reply to: koop

@martin.fuernstein

Hi, could you solve this? Thanks

Message 7 of 12
koop
in reply to: PineHex

I know that Autodesk solve it for 2017 whith a Servicepack. I don´t know if that in 2016 solved.

The Problem is come when the SQL Server is on a seperat Station.

Message 8 of 12
PineHex
in reply to: koop

I`m using Revit 2017.2. What service pack is needed? SP for what product?

Message 9 of 12
koop
in reply to: PineHex

Update 1.1 for Vault

 

 

Message 10 of 12
PineHex
in reply to: koop

@koop

 

Checked version Vault - 2017.1.1.  Even on the system family doesn`t work:(

Message 11 of 12
koop
in reply to: PineHex

What have i done by the customer who have the Problem:

  • Install The Vault 2017.1.1
  • Change the AutodeskVault passwort to standard (why even this was changed)
  • change User AutodeskVault to lokal Administrator
  • Reindex the Vault Revit index
Message 12 of 12
PineHex
in reply to: koop

@koop

 

Unfortunately nothing helped:( Thanks for trying to resolve the issue

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