DWG file not publishing the DWF files for thin client use in Vault

[JasonMayes]

I have as of this past weekend upgraded our Vault server and clients as well as our design software to their 2024 versions with all the latest updates. The job processor is not processing DWG files but in fact erroring them out. I will include what the log file states. All Inventor files are processing fine. No setting was changed to impact this so I am lost. I have scoured the web and forums and tried a plethora of try's and fixes but to no avail. I have also made sure Trueview is good to go and manually exported a DWF from it. Side note: The "local" update in Vault also fails.

Update: I stand corrected...Trueview is not manually exporting DWF or PDF files either. I have installed a fresh version of Trueview and no help. My guess is that it has something to do with it and not Vault itself. Still looking for help however.

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General 11/7/2023 3:00:19 PM
Job 2717490 : Autodesk.Vault.DWF.Create.dwg

General 11/7/2023 3:00:25 PM
DWFGenerator.TrueViewDWFEngine.Initialize | 'Create TrueView Instance'

General 11/7/2023 3:00:25 PM
DWFGenerator.TrueViewDWFEngine.DWF | 'Cannot find the published file.'

General 11/7/2023 3:00:25 PM
DWFGenerator.TrueViewDWFEngine.Release | 'Release True View'

General 11/7/2023 3:00:25 PM
It looks like an error occurred during the file export. Please try again.

General 11/7/2023 3:00:25 PM
Autodesk.DataManagement.Client.Framework.Internal.ClientException: It looks like an error occurred during the file export. Please try again.
at Connectivity.Explorer.Document.ViewModel.UpdateView.CreateDwfImpl()
at Connectivity.Explorer.Document.ViewModel.UpdateView.CreateDwf(Boolean& isCancelled)
at Connectivity.Explorer.JobHandlerDwfPublish.DwfJobHandler.Execute(IJobProcessorServices context, IJob job)

General 11/7/2023 3:00:25 PM
DWF Create: test-delete.dwg | Failure

General 11/7/2023 3:00:25 PM
Completed executing

General 11/7/2023 3:00:25 PM
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[JasonMayes]

Update # 2

Before I left last night I logged into my system with my admin account, opened all software and activated the license’s, opened Vault and the job processor. I tested our test dwg file and it processed so I re-submitted the complete list of files that previously had errors. They all processed fine. This confirms that it is a permissions thing with Trueview that is causing the issue. The manual update on local still fails as a standard user or if you run the processor on a standard account machine.

For whatever reason, Trueview has to run with admin level permissions in order to export the DWF files.

[JasonMayes · Accepted solution]

I think I found the issue but to be honest have no idea how it happened. I went through every process that I could think of and found that the "plotters" folder that "from install" was placed in my admin level account user profile but not any of my standard users profile. This was not allowing Trueview to publish the DWF. I copied the folder from my admin account to my standard user profile and everything works.... even the local update in Vault works again.

so I copied "Plotters" from Users\"admin level account"\AppData\Roaming\Autodesk\DWG TrueView 2024 - English\R22\enu\ 

to Users\"standard user account"\AppData\Roaming\Autodesk\DWG TrueView 2024 - English\R22\enu\ 

Also the deployment tool on manage.autodesk.com added DWG Trueview to I believe the Vault deployment. This does not create the 2024 DWG Trueview folder in AppData nor in Programs. I had to download the DWG Trueview installer itself to create the correct structures. The plotter folder was still missing however. 

See you at AU Vault team!