Duplicate search error

[johan.degreef]

Our jobprocessors loglevel is already set to 1, and this is the log.

Parts are not indexed. Does anybody have an idea what might be wrong?

Many Thx

vGeneral 19/06/2024 9:09:25 
Job  318011 : Autodesk.Vault.DuplicateSearchExtractor 
             
General 19/06/2024 9:09:26 
Job 318011 | Autodesk.Vault.DuplicateSearchExtractor | The following files were not indexed:
    
$/Content Center Files/en-US/PTN_SS304_PIPE/PIPE_200214_45.ipt 
             
General 19/06/2024 9:09:26 
Indexing: PIPE_200214_45.ipt | Failure 
             
General 19/06/2024 9:09:26 
Completed executing 
             
General 19/06/2024 9:09:26 
------------------------------------ 
             
General 19/06/2024 9:09:26 
------------------------------------ 
             
General 19/06/2024 9:09:26 
Job  318012 : Autodesk.Vault.DuplicateSearchExtractor 
             
General 19/06/2024 9:09:27 
Job 318012 | Autodesk.Vault.DuplicateSearchExtractor | The following files were not indexed:
    
$/Content Center Files/en-US/PTN_SS304_SQUARE_TUBE_PROFILE/PROF_150002_1893 SS304 (1.4301).ipt 
             
General 19/06/2024 9:09:27 
Indexing: PROF_150002_1893 SS304 (1.4301).ipt | Failure 
             
General 19/06/2024 9:09:27 
Completed executing 
             
General 19/06/2024 9:09:27 
------------------------------------ 
             
General 19/06/2024 9:09:27 
------------------------------------ 
             
General 19/06/2024 9:09:27 
Job  318013 : Autodesk.Vault.DuplicateSearchExtractor 
             
General 19/06/2024 9:09:28 
Job 318013 | Autodesk.Vault.DuplicateSearchExtractor | The following files were not indexed:
    
$/Content Center Files/en-US/PTN_SS304_SQUARE_TUBE_PROFILE/PROF_150002_1800 SS304 (1.4301).ipt 
             
General 19/06/2024 9:09:28 
Indexing: PROF_150002_1800 SS304 (1.4301).ipt | Failure 
             
General 19/06/2024 9:09:28 
Completed executing 
             
General 19/06/2024 9:09:28 
------------------------------------ 
             

[johannes.bauer]

@johan.degreef  did you review this article and checked if the parts have physical properties?https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Duplicate-search-j...

[johan.degreef]

@johannes.bauer 

I opened a part that failed to index and see this.

[johannes.bauer]

The Jobprocessor user has permissions to download the part, right? 

I would open up a support ticket so someone can test this part in his environment to doublecheck. Also you can share the server logs then to see if there is something suspicious. 

[johannes.bauer]

One thing you could check is to enable the job retry and set it to 2 to see if a subsequent job would fix the issue: 

[johan.degreef]

Could it be something on Windows security level? 

If I logon with the same Vault account on my laptop as on the dedicated machine, it works. On the dedicated machine it does not.

[johannes.bauer]

@johan.degreef 

one would need to see maybe a process monitor trace to see what it does when it fails

[johan.degreef]

@johannes.bauer 

These are parts that fail. Maybe you can test them on your side?

Could it be that it is template related? On my machine this works well, with same jobadmin account.