Creation or updating DWF files takes a long time through the Job Processor

[YixiangZ]

Hi,

Currently we're having issues with updating or creating DWF files in the Vault through the Job Processor. 

It takes from 3 to 5 minutes to generate the file. The complexity of the file has little influence to the time. The shortest time I've seen is approx. 3 min which is a simple sphere for Vault testing purposes. 

I am also running the Job Processor on my personal workstation, the time is significantly faster. Usually 5-10 seconds per DWF job. 

We're running Vault 2024.1 and the Job Processor runs on a dedicated workstation. 

At first the dedicated workstation took 5-15 seconds per DWF job, at some point this slowed down to several minutes as mentioned above.

What I've tried so far is restarting the dedicated workstation, updating the latest Windows updates and emptying the TEMP folder. 

Also I have changed the JobProcessor.exe.config
<add key="UpdateRevBlockMigrateLatestINV" value="1" />
<add key="InventorUpdateRevBlockCount" value="50" />
<add key="InventorDwfPublishCount" value="50" />
<add key="TrueViewDwfPublishCount" value="250" />

This does not affect the speed unfortunately.

[Gabriel_Watson]

Also, clear the Job Processor's local workspace. If your JP downloads the content every time it generates a DWF, the hard disk space in the JP will eventually become full.
See how long it takes to open TrueView in your JP, and how long it takes for Inventor.
You could also try to ping the Vault server from the JP and compare it to your PC. Is the JP able to navigate with the Vault Client without lag?
Check your anti-virus whitelisted folders as well, if applicable:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-check-if-An...

[ihayesjr]

The Job Processor does not use a Workspace. It uses the Temp location. 

You can clear the Temp location periodically to make sure it is empty, but not when the Job Processor is running a Job.

[Gabriel_Watson]

Doesn't the workspace get used when standard Inventor is publishing?
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-configure-V...

[ihayesjr]

No. The Job Processor only uses the Temp location. Even if you are using Full Inventor instead of Inventor Server.

[Gabriel_Watson]

Thanks for clarifying. I believe I had to delete local workspace files due to other custom jobs then.

[YixiangZ]

So far, no changes. I have cleared the Temp folder, with the Job Processor turned off. Restarted the computer just in case, but to no avail. 

Also tried to sync the workspace as well, but also nothing. 

[GunnarNilsson]

Try logging in to the Job Processor machine with another windows user just to see if the problem is isolated to a certain user or not.

[YixiangZ]

Thanks for the tip, unfortunately it doesn't make a difference.

[ihayesjr]

I recommend you create a support ticket so that it can be investigated.

[YixiangZ]

I will do that! Thanks!

[YixiangZ · Accepted solution]

My issue has been resolved with the help of Autodesk support! 

Everytime a new DWF file has to be processed, the processor makes a shortcut of the original .ipj. This slowed down the processing of the file for some reason, as I had over 2000 copies of the shortcut in the folder. 

Clearing this folder, as stated in the link below, reverted the processing speed back to normal.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Inventor-Project-f...