After clicking on any file or folder in the Vault the client is crashing? how to fix it

Darkforce_the_ilogic_guy
Advisor

After clicking on any file or folder in the Vault the client is crashing? how to fix it

Darkforce_the_ilogic_guy
Advisor
Advisor
‎02-11-2021 01:18 AM

After clicking on any file or folder in the Vault the client is crashing, is there a way to fix it ?

 

 

it might been this problem

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

 

this problem only happen on one pc out of 13.  as far as I know there are no third party program that using vault.

 

in the computer log it say this (sorry about the danish log)

 

Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x471c

Programmets starttidspunkt 0x01d70052359a7e1b

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\WINDOWS\System32\ucrtbase.dll

Rapport-id: 2ff154ae-f4ec-4c9f-8160-78a35be26c43

Fuldt navn på program med fejl:

Relativt program-id for program med fejl:

 

 

 it have happen 3 times in just the last hour

 

 

I can see on the web ... that other problem have the same problem.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/explorer-windows-10-ucrtbas...

I might not be the same  .. just wanted to share all the information I found.

 

Anyway does anyone have an Fix  ? 

 

Do anyone know if it would be safe to run the fix I found on the web to  see if I am lucky that it fix the problem?

 

 

 

 

 

 

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Darkforce_the_ilogic_guy
Advisor
Advisor
‎03-02-2021 03:15 AM

I still have this problem .. I seens to fix this problem for a day , by running repair on vault. but the problem starts again after the weekend

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Darkforce_the_ilogic_guy
Advisor
Advisor
‎04-20-2021 11:03 PM

I have try to format the harddisk and install all form the ground up .. it still crashing..  Grafik card driver have been replace one time . without effekt .... I have just install new studio driver ... dont know the effekt of this jet  .. but sind the drivers have been update before I do not have high hope ....... for some reason  it seens to start around 9. AM and 12 AM.  the 9 AM are at the start of the day for the user ... 12.AM  might be just after a break ..

 

 

the windows log show this  (look below)

 

the uses claims it crashe a lot more times then the Log show do not know for sure if it is exaggeration be cause of  frustrations or windows simple does not log all error

 

 

Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x4a50

Programmets starttidspunkt 0x01d735b470e6bd95

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\windows\System32\ucrtbase.dll

Rapport-id: fcd5fbad-8e82-4734-b836-700f4a2642e8

Fuldt navn på program med fejl:

 

 

Relativt program-id for program med fejl: Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x42e4

Programmets starttidspunkt 0x01d735b3eba6d05a

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\windows\System32\ucrtbase.dll

Rapport-id: 7de0aab8-f4f1-4a06-9a30-e77bf25d6f82

Fuldt navn på program med fejl:

Relativt program-id for program med fejl:

 

 

Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x4a50

Programmets starttidspunkt 0x01d735b470e6bd95

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\windows\System32\ucrtbase.dll

Rapport-id: fcd5fbad-8e82-4734-b836-700f4a2642e8

Fuldt navn på program med fejl:

Relativt program-id for program med fejl:














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We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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We can access your data only if you select "yes" for the categories on the previous screen. This lets us tailor our marketing so that it's more relevant for you. You can change your settings at any time by visiting our privacy statement

Your experience. Your choice.

We care about your privacy. The data we collect helps us understand how you use our products, what information you might be interested in, and what we can improve to make your engagement with Autodesk more rewarding.

May we collect and use your data to tailor your experience?

Explore the benefits of a customized experience by managing your privacy settings for this site or visit our Privacy Statement to learn more about your options.