After clicking on any file or folder in the Vault the client is crashing? how to fix it

[Darkforce_the_ilogic_guy]

After clicking on any file or folder in the Vault the client is crashing, is there a way to fix it ?

it might been this problem

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

this problem only happen on one pc out of 13.  as far as I know there are no third party program that using vault.

in the computer log it say this (sorry about the danish log)

Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x471c

Programmets starttidspunkt 0x01d70052359a7e1b

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\WINDOWS\System32\ucrtbase.dll

Rapport-id: 2ff154ae-f4ec-4c9f-8160-78a35be26c43

Fuldt navn på program med fejl:

Relativt program-id for program med fejl:

 it have happen 3 times in just the last hour

I can see on the web ... that other problem have the same problem.

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/explorer-windows-10-ucrtbas...

I might not be the same  .. just wanted to share all the information I found.

Anyway does anyone have an Fix  ? 

Do anyone know if it would be safe to run the fix I found on the web to  see if I am lucky that it fix the problem?

[Darkforce_the_ilogic_guy]

I still have this problem .. I seens to fix this problem for a day , by running repair on vault. but the problem starts again after the weekend

[Darkforce_the_ilogic_guy]

I have try to format the harddisk and install all form the ground up .. it still crashing..  Grafik card driver have been replace one time . without effekt .... I have just install new studio driver ... dont know the effekt of this jet  .. but sind the drivers have been update before I do not have high hope ....... for some reason  it seens to start around 9. AM and 12 AM.  the 9 AM are at the start of the day for the user ... 12.AM  might be just after a break ..

the windows log show this  (look below)

the uses claims it crashe a lot more times then the Log show do not know for sure if it is exaggeration be cause of  frustrations or windows simple does not log all error

Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x4a50

Programmets starttidspunkt 0x01d735b470e6bd95

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\windows\System32\ucrtbase.dll

Rapport-id: fcd5fbad-8e82-4734-b836-700f4a2642e8

Fuldt navn på program med fejl:

Relativt program-id for program med fejl: Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x42e4

Programmets starttidspunkt 0x01d735b3eba6d05a

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\windows\System32\ucrtbase.dll

Rapport-id: 7de0aab8-f4f1-4a06-9a30-e77bf25d6f82

Fuldt navn på program med fejl:

Relativt program-id for program med fejl:

Navn på program med fejl: Connectivity.VaultPro.exe, version: 25.1.55.0, tidsstempel: 0x5d3efe14

Navn på modul med fejl: ucrtbase.dll, version: 10.0.19041.789, tidsstempel: 0x2bd748bf

Undtagelseskode: 0xc0000409

Forskydning med fejl 0x000000000007286e

Proces-id 0x4a50

Programmets starttidspunkt 0x01d735b470e6bd95

Programsti: C:\CAD\Vault Professional 2020\Explorer\Connectivity.VaultPro.exe

Modulsti: C:\windows\System32\ucrtbase.dll

Rapport-id: fcd5fbad-8e82-4734-b836-700f4a2642e8

Fuldt navn på program med fejl:

Relativt program-id for program med fejl: