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More documentation on Change Request Primitives

More documentation on Change Request Primitives

I after completing Upchain Academy and reading through the relevant documentation, I spent almost 3 hours troubleshooting CR workflows.  By the end of that time, I had learned 3 new things that were not clarified in the documentation which, if they had, would have saved me those 3 hours of work plus a few more in building those workflows: 1) The rejection criteria in primitives checks not just the parent item, but the child items as well.  There is not a direct way to check only parent items (although this would be a nice addition).  2) Although released child items in a CR do not have a lock icon next to them, they are still scanned by primitives with rejection criteria. If you want to ignore these, you need to additionally filter by status in the criteria.  3) If a rejection criteria for a given condition or attribute specifies "does not contain" or "does not equal" a certain value, then the item being checked has to have a value (i.e., not be null or empty) in order to meet this criteria.  An additional criteria must be made to consider the case in which the value may be null or empty.

1 Comment
emily.caulfield
Autodesk

Hi Matthew, thank you for your feedback. Regarding points 1 and 2, I have expanded the help topic on the CR primitive list (and IR and CN primitive lists, as well) to state that all items in the work order are checked, not just parent items and not just the ones still in development. Regarding point 3, I've run a quick test that checked the item description with both "does not contain" and "does not equal" a value and it still triggered an exception when the item description was empty. Can you share what you were checking where this wasn't working? If you can reproduce it, you should submit a support ticket so we can investigate further. Thanks!

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