"Let's get you signed up on the latest version" after starting trial

"Let's get you signed up on the latest version" after starting trial

paxtonbt
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"Let's get you signed up on the latest version" after starting trial

paxtonbt
Community Visitor
Community Visitor

Hello,

 

I'm a new user trying to trial AutoCAD 2026 and Navisworks Manage 2026.

 

  1. I created an account on the website
  2. I clicked Start Trial on the website
  3. I filled out the information and downloaded the installers
  4. I installed the software
  5. I restarted my PC
  6. I launched the software
  7. Both will not work, with the error at start-up: "Let's get you signed up on the latest version" prompting me to "Get free trial" (which I have already done).

Logging in to my account, I have the trials staring back at me, showing 15 days and 30 days remaining. It's all there.

 

paxtonbt_0-1760969164518.png

 

I have tried the following:

 

  1. Uninstalling, and reinstalling, per the prompts shown - same errors.
  2. Downloading and using the Licensing Sign-in Helper, resetting the sign-in options for the software - when I start them both up fresh, and manually sign in at start-up, I also get the same errors.

This is monumentally frustrating, and honestly, it doesn't bode well for me buying into the Autodesk products.

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Simon_Weel
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